If you can't connect to the wireless network at IU

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Troubleshoot

Important:
  • If you can't connect to the wireless network, make sure that you are using your primary IU email address (for eduroam) or your IU username (for IU Secure). UITS testing has revealed that invalid logins are a prime reason people have trouble connecting. If you suspect that you entered your information incorrectly, try forgetting and re-adding the network.
  • If you have difficulty connecting to IU Secure, try running the Eduroam Network Setup Tool to connect to eduroam.
  • If you have trouble connecting to eduroam, try running the Eduroam Network Setup Tool. If you've already done so, it will recreate your profile, overwriting the existing one.
  • When you try to connect for the first time, you may be prompted to accept a new security certificate. Verify that the certificate is issued by "InCommon RSA Certification Authority", and click OK or Connect. If you continue to experience issues, see About the IU wireless certificate for eduroam and IU Secure.
  • Be sure your device has the latest updates to its wireless software.
  • If your device does not support WPA2 Enterprise, you will be unable to connect.
  • For help, contact your campus Support Center.

If you're trying to connect to IU Secure, you can try manually configuring your connection; usually you can delete your current profile for IU Secure and then you will be re-prompted for your IU username and passphrase to connect. For more, see About IU Secure wireless. For device-specific instructions, see the related documents below.

Report your wireless problem

To report your wireless issue, contact your campus Support Center, providing the following information for staff to pass directly to the Networks team:

  • Hardware and model: The make and model of your computer, such as Macbook Pro 2018 or Dell XPS xxxx
  • Operating system and version: For example, Windows 10 Enterprise 08.01.2015 or macOS Mojave (10.14.x)

    For instructions for finding versions, see Windows or macOS.

  • Network name (SSID): IU Secure, eduroam, or both
  • Exact error with time and date: A copy of any error message you receive
  • Building name/room number: The building(s) and room number(s) in which you are experiencing issues
  • IP address: If you are unable to connect, you may not have an IP address; if you are able to connect but can't reach the internet, see Find your computer's IP address.
  • MAC address: The unique identifier assigned to your wireless card; see Find your MAC address

Related documents

Connect to the IU wireless network in macOS Connect to the IU wireless network in Windows Connect to the IU wireless network in Linux Update your device's wireless software or drivers Connect to the IU wireless network in Android OS Connect to the IU wireless network in iOS (iPhone, iPod touch, or iPad) Forget a wireless network

This is document azzu in the Knowledge Base.
Last modified on 2021-09-07 15:52:47.