At IU, if I forget my passphrase on a UITS shared central system, what should I do?

Note: These instructions do not apply to IU Network Access accounts. For more information, see Network Access accounts (guest wireless access) at IUB, IUPUI, IUE, and IUN.

What systems are considered "shared" systems?

• Exchange
• Cyrus/Webmail
• Oncourse
• OneStart
• Access to STC/RTC computers
• VPN access
• Others

Note: Some departments run the their own servers for email or applications and are not part of the "shared" systems. If you are having trouble with a departmental system, you will need to seek assistance from that department.

If you have forgotten your passphrase on a UITS shared central system at Indiana University, you must have your passphrase reset:

• The simplest way to reset your passphrase is to use the Self-Service Passphrase Reset system; see At IU, what is the Self-Service Passphrase Reset system?

  Note: You must have enrolled in the Self-Service system prior to using it to reset your passphrase. See At IU, how do I enroll in the Self-Service Passphrase Reset system?

• If you have not enrolled in the Self-Service Passphrase Reset system, you still have options for having your passphrase reset. For more information, see At IU, how do I reset my Network ID passphrase?

Contact your campus Support Center for more information. UITS consultants and system administrators cannot look at passphrases on computing accounts, because all passphrases are encrypted. Because your identity cannot be safely verified over the telephone, consultants cannot change passphrases in that way.

Note: If you've stored your passphrase in any applications or on any devices, remember to change it there as well.

Note: When you change your Network ID passphrase, it may take up to 20 minutes for all systems to recognize the new passphrase. UITS recommends waiting 20 minutes before logging into IU systems, such as IU Webmail, Account Management Service, and OneStart.

Comments/Questions/Corrections