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ARCHIVED: Frequently requested information about UITS services

For a complete listing of UITS services, see the Services Directory, which is part of the UITS Services and Support site. The following is a list of frequently requested UITS departmental information:

UITS Support Center in Bloomington

Consulting for IU computer users, problem resolution, computer accounts

UITS Support Center in Indianapolis

Consulting for IUPUI computer users, problem resolution, computer accounts

  • Phone support: 317-274-4357

    Phones are answered 24 hours a day, 7 days a week, but after-hours assistance is limited.

  • Walk-in support: IT 129 (IUPUI)

    Monday-Thursday 8am-9pm, Friday 8am-5pm, Saturday 9am-3pm, and Sunday 12pm-4pm

  • Email support:  ithelp@iu.edu 

    Please allow two business days for a response.

  • Web page: http://uits.iu.edu/page/apgt

Engineering & Distribution

Departmental hardware and software acquisition, computer planning, and support (formerly Support Software Engineering & Distribution [SSED])

IU Webmaster

Support for web accounts and the utilities available on Champion (home to www.iupui.edu) and Veritas (home to www.iu.edu, www.indiana.edu, www.iun.edu, and www.iuk.edu)

  • Location: 2711 E. Tenth Street, Wrubel Computing Center, Bloomington, IN

  • Phone: 812-855-8050

  • Hours: Monday-Friday 8am-5pm

  • Email:  wmhelp@indiana.edu  (Preferred address; additional email address is  mgracc@indiana.edu )

  • Web page: http://webmaster.iu.edu/

Stat/Math Center

Consulting on statistical and mathematical software for IU researchers

Advanced Visualization Lab (AVL)

Visualization and virtual reality technology and consulting

  • Location: LH 135 (IUB), SL 239 (IUPUI)

  • Phone: 812-856-2283 (IUB), 317-278-3646 (IUPUI)

  • Email:  avl@avl.indiana.edu 

  • Web page: http://www.avl.iu.edu/

Teaching & Learning Technologies Centers (TLTC)

Formerly TLTL; instructional applications for computing technology; workstation-based multimedia, digital resource lab, and related support services; instructor, staff, and student hours available

  • Locations: BH 307 (IUB), LI 305 (IUB)

  • Phone: 812-855-7829 (BH location), 812-855-9024 (LI location)

  • Email:  tltc@indiana.edu 

  • Web page: http://www.indiana.edu/~tltl/

Computer Service Group

Computer repair for IUB department-owned workstations and personal computers; a charge service of IU's Physical Plant, not UITS

UITS Administration and Finance Office

Financial management and planning

Ombudsman, Office of the Vice President for Information Technology

Complaints, concerns, and compliments about information technology at IU

  • Phone: 317-274-3739

  • Email:  itombuds@iu.edu 

Unix Systems Support Group (USSG)

Consulting for Unix workstations and Unix system administrators

  • Location: 2711 E. Tenth Street, Wrubel Computing Center, Bloomington, IN

  • Phone: 812-855-2627

  • Hours: Monday-Friday 8am-5pm

  • Email:  ussg@iu.edu 

  • Web page: http://www.ussg.iu.edu/
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Last modified on April 16, 2012.

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