At IUB, what should I do if I'm having problems using my modem with my office telephone?

At Indiana University Bloomington, if your communications software seems to talk to your modem and tries to dial (via Telix, ProComm, pcAnywhere, etc.) but doesn't connect, try a separate non-business line to test it. If the modem keeps trying to get a usable connection, you will likely see a "No Dial-Tone" error.

If the line to which you wish to connect is a business set (smart phone) line, a modem or answering machine will most likely not function at that jack.

UITS Support Center Telephone Services offers two solutions:

• Get a separate line that is not a business set line; see At IU, how do faculty and staff request telephone service in an office?
• Get a business set adapter that will allow you to connect your modem to the existing business set telephone line. For more, email Telephone Consulting or phone 812-856-2287.

Comments/Questions/Corrections