Indiana University
University Information Technology Services
  
What are archived documents?
Login>>
Login

Login is for authorized groups (e.g., UITS, OVPIT, and TCC) that need access to specialized Knowledge Base documents. Otherwise, simply use the Knowledge Base without logging in.

Close

What should I do if I receive a computer virus alert message via email?

Note: For a list of resources to help you find information about particular viruses, see What are viruses, worms, and Trojan horses?

The University Information Security Office (UISO) sends messages to Indiana University students, faculty, and staff when IU computers are identified as having a virus. If you receive one of these messages, contact your local Support Center for assistance.

Microsoft Forefront, the antivirus program that IU uses to protect Exchange servers, automatically sends messages in response to detected viruses. However, these automated messages may not always indicate actual infection. For more, see What does it mean if I receive a message from Microsoft Forefront telling me that I have an ExceedinglyNested virus? In addition, UITS scans all outbound messages for viruses; see Why did I receive email from the IU Mail Delivery System stating that a virus-infected attachment was disinfected?

Timely security information, including notices of new viruses, is available on the UISO Bulletins page. These notices are intended to alert the non-technical user community to widespread virus outbreaks at IU. The Protect IU Blog and UISO Security Bulletins also provide information about selected topics in cybersecurity.

Lastly, while it is certainly possible that a virus alert is credible, virus alert hoaxes are becoming as frequent as real viruses. Well-written hoaxes may circulate for years after their first appearance. Do not pass on virus alert messages to others unless the virus is confirmed by a reliable source; otherwise, you perpetuate the hoax, doing your friends and colleagues a disservice. See How can I tell if a computer virus alert is a hoax?

Note: For personal computers, UITS recommends Windows Defender for Windows 8.x, which comes as part of Windows 8.x as a full antivirus suite. Be aware that the earlier version of Windows Defender on IUware is not the full suite, but a spyware program only. For Windows 7 and Vista, UITS recommends Microsoft Security Essentials, available free of charge via IUware. Be sure to have only one antivirus program installed.

This is document adbm in domain all.
Last modified on August 22, 2013.

I need help with a computing problem

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
  • All fields are required.



Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

I have a comment for the Knowledge Base

  • Fill out this form to submit your comment to the IU Knowledge Base.
  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.