When I log into my IU email account, what should I do if I get the error message "Client's entry in database has expired while getting initial credentials" or "Account Disabled: see account administrator"?
When you log into your Indiana University email account, you may receive either of the following error messages:Client's entry in database has expired while getting initial credentials Account Disabled: see account administrator
These errors indicate that your accounts have been disabled. University regulations require that access to UITS computing resources be limited to current students, faculty, and staff. UITS Accounts Administration performs biannual disabling of accounts belonging to unregistered students, and disables those of staff and faculty members upon resignation or termination. If you fall into any of these categories but still have a valid need for UITS resources, UITS will work with you to keep your current access from being interrupted.
If you are not presently registered as a student but are still completing course work, ask a faculty member or advisor to sponsor you as an Affiliate.
If you think the information about your university status may be
in error, contact the accounts administrator (all campuses except
Last modified on October 21, 2013.