In Knowledge Base searches, should I use quotation marks?
If you enter your search within quotation marks, the Knowledge Base will return only documents that contain that exact term or phrase, with exactly the same case, sequence of words/characters, and punctuation.
Quotation marks can be useful when you want to search for certain words the Knowledge Base normally ignores (such as "the"); see In Knowledge Base searches, what words are ignored?
Searches that contain a few words, with spaces in between and without
quotation marks, will return documents that contain all of those
search terms, in any order, regardless of their capitalization. In
addition, the Knowledge Base will not distinguish between plural and
singular terms; a search for
account will return documents containing
accounts, and vice versa.
For more on Knowledge Base searches, see Why did my Knowledge Base search not find any results?
Last modified on May 07, 2013.