ARCHIVED: When setting up Microsoft Outlook 97 to use with an Exchange server, why is the Exchange Server service not available?
Note: The software discussed here is no longer in common use at IU, and UITS may no longer be able to verify this text's accuracy; additionally, the UITS Support Center may no longer have the materials needed to adequately support this software.
When you install Outlook from the Office 97 CD without installing the Exchange Server support, you will see a message stating that the Exchange Server service is not available. To install Exchange Server support after an Office 97 installation, follow these directions:
- If you are running Windows NT, log in as an
administrator, and then close all Office 97 applications, including
the Office Toolbar.
- Insert the Office 97 CD-ROM. If Setup does not start
automatically, open Windows Explorer. Select the CD-ROM drive, and
- When you get to the Office 97 Setup screen that allows you to
choose the various installation options, click
Add/Remove, and then select
Change Option. Select the checkbox for
Exchange Server Support, and then click
Continue. Allow the Setup program to run to completion, following the instructions on the screen, and then start Outlook.
- After Outlook is open, from the
Services..., and then click
- Confirm that
Microsoft Exchange Serverservice is available. Then highlight
Microsoft Exchange Server, and click
Last modified on August 27, 2012.