At IU, how can I tell if my mail is forwarded?

To determine if your Indiana University mail is being forwarded:

1. Determine on which UITS computing systems you have accounts. Visit the AMS at: https://itaccounts.iu.edu/

   Click Manage my IU computing accounts, log in with your Network ID username and passphrase, and then choose the option view your accounts. The resulting list will include your accounts on the UITS central systems (but not accounts you may have on a server in your department). Take note of all the listed accounts for the steps that follow.

   Note: For information about managing departmental, student organization, or other nonprimary accounts (i.e., group accounts for which you are the owner) using the Account Management Service (AMS), see Managing your IU group or departmental accounts.

2. Make sure you have registered a preferred email address and that it is correct. See At IU, how do I register my preferred email address?
   
   
3. Log into each account that permits email. This includes your Cyrus mail account, IU Exchange, and possibly departmental computers.

   Note: For help with a departmental account, check with your department's computing support provider.

   To check the forwarding on your Cyrus or IU Exchange account:

   • If you are using IU Webmail to access your Cyrus account, in the header bar at the top of the screen, click the Filters icon. Under "Existing rules", click Forward. If forwarding is enabled, you will see the forward information in the "Address(es) to forward to:" field. You will have the option of turning off or changing the forwarding. Log out to return to your Webmail session.
   • If you're accessing your Cyrus mail account with a graphical email client, such as Thunderbird or Mac OS X Mail, you can probably find forwarding information under one of the following menus: File, Preferences, or Tools.
   • To check for forwarding on your IU Exchange account, open Outlook, and follow the appropriate steps:
     
     
     • For Outlook 2003, from the Tools menu, select Rules and Alerts... .
     • For Outlook 2000 and 2002, from the Tools menu, select Rules Wizard... .

     Look for any rules that forward your mail automatically to another address. You can toggle a rule on or off with the checkbox next to the rule.

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