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Login is for authorized groups (e.g., UITS, OVPIT, and TCC) that need access to specialized Knowledge Base documents. Otherwise, simply use the Knowledge Base without logging in.


At IU, why am I having trouble logging into Outlook Web App?

Note: OWA has the same functionality across major browsers in most cases. For help using OWA, with your Inbox displayed, click ? (the question mark) at the top right.

When trying to access your Indiana University Exchange Inbox in Outlook Web App (OWA), you may see one of the following error messages:

OWA was unable to get to your Inbox.

OWA failed to log on to mailbox.

The Microsoft server is down or the HTTP service has been disabled by the administrator. Please try your request again later.


  • Check to make sure you are using the correct URL for the OWA service:
  • You must have an IU Exchange server account to use IU's OWA service. You can check the status of your account using the Account Management Service (AMS) at: Click Manage my IU computing accounts. After you have logged in (using your Network ID credentials), click view your accounts. If you have an IU Exchange account, you will see "Microsoft Exchange" listed. For more, see At IU, what are Exchange accounts, and how do I get one?

  • You must use a web browser that supports frames and JavaScript, such as Internet Explorer or Firefox. Verify that your browser meets these standards and that you are using the correct URL, as listed above.

  • Check your account information to make sure that you are using the correct username and passphrase.

  • If you still can't access your IU Exchange account using OWA, try using Microsoft Outlook or the Exchange client to access your mail. If you cannot access your account using these clients, there may be a problem with your account, the IU Exchange server, or your local networking. Contact your local support provider (LSP) or campus Support Center.
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Last modified on February 19, 2013.

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  • Please note that you must be affiliated with Indiana University to receive support.
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  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.