At IU, what are Exchange accounts, and how do I get one?

Using the Microsoft Exchange service, Exchange accounts provide email, calendaring and scheduling, and other administrative activities (e.g., contact lists, to-do lists, tasks) for faculty, staff, and sponsored hourly employees and graduate students. UITS recommends the Microsoft Outlook email client for access to Exchange accounts; Outlook supports all of the services available via Exchange. Additionally, Outlook Web Access provides a web-based interface for access to your Exchange account.

To get an Exchange account, you first must have an ADS Domain account. To check the status of your current accounts, visit the Account Management Service (AMS) at:

https://itaccounts.iu.edu/

Click Manage my IU computing accounts. Log in with your IU Network ID, click Continue, and then click view your accounts. In the resulting list, check to see that "Active Directory Service" is listed. If it is not, click create more accounts and follow the instructions to create your ADS Domain account.

Note: When you open an Exchange account, all mail coming from other Exchange users goes directly to your Exchange account, ignoring your preferred address (e.g., Cyrus/Webmail). To avoid overlooking mail that may be in your Exchange account, you can do any of the following:

• Frequently check your Exchange account.
  
  
• Set your preferred address to your new Exchange account; for help, see At IU, how do I register my preferred email address?
  
  
• Set a forwarding rule on the Exchange server using the Outlook Rules Wizard; for help, see In Microsoft Outlook 2000 and later for Windows, how do I automatically forward all of my mail to another address?

Request an Exchange account

You may request an Exchange account as follows:

• Faculty or staff members: You may request an account yourself at: https://itaccounts.iu.edu/

  Click Manage my IU computing accounts. Log in with your Network ID, if necessary, click Continue, and then click create more accounts. Follow the instructions to create an Exchange account.

• Hourly employees and graduate students: You must have an appointed staff or faculty sponsor make the request for you as described below; this person could be your department's local support provider (LSP).

Submitting requests

If you're unable to create an Exchange account using AMS, your sponsor can submit a request to the appropriate accounts administration office:

• For Exchange accounts at Indiana University Bloomington, IU East, IU Northwest, and for  @iu.edu  addresses, your sponsor must send the request to  valid@indiana.edu .
  
  
• For Exchange accounts at IUPUI, IU Kokomo, IU South Bend, IU Southeast, and IUPU Columbus, your sponsor must send the request to  actadmin@iupui.edu .
  
  
• At IPFW, contact your campus Support Center.

All requests must meet the following criteria:

• The email request must come from the sponsor's account.
  
  
• The message must clearly state the request for an Exchange account.
  
  
• The request must include the new account holder's username and university status.

Note: Requests will not be processed if any of the above information is missing.

Also see:

• At IU, using Outlook 2000, 2002, or 2003, how do I access my Exchange mailbox?
• Information about sponsored computing accounts for IU affiliates
• For Mac OS X, what software can I use to access my IU Exchange account?
• At IU, in Mac OS X, how do I configure Entourage 2004 or 2008 to access my Exchange account?
• Exchange service policies at IU
• At IU, using Outlook 2007, how do I access my Exchange mailbox?