What is Relay Indiana, and how does a relay call differ from a regular phone call?
Relay Indiana is a telephone relay service that provides telephone accessibility for people who are deaf, hard of hearing, or speech impaired. It also enables standard telephone users to communicate with the hearing and speech impaired without the use of a teletypewriter (TTY).
You can reach the local relay service for any state by dialing 711, or call 800-743-3333 to reach Relay Indiana from anywhere in the US. Local calls are free of charge. Long distance calls are billed to the caller's long distance provider. Relay Indiana handles several different types of relay calls:
Voice user: For a call from a
standard telephone to someone who uses special equipment to
TTY: For hearing impaired individuals who do not
use a standard telephone
Voice Carry Over (VCO): For people
who have difficulty hearing, but have no problem speaking
distinctly. Using a specially equipped phone, the VCO user speaks
directly to the second party. As the second party replies, a
communications assistant types the reply, which is then displayed on
the VCO user's text screen.
Hearing Carry Over (HCO): For
people who can hear clearly, but have speech impairments. Using a TTY,
the HCO user types a communication to the second party. A
communications assistant reads the communication to the second party,
who then can reply by speaking directly to the HCO user.
Computer ASCII: Allows a person to contact Relay
Indiana via a computer connected to the Internet
Speech to speech: For people who can hear, but
have difficulties with unclear speech
Spanish to Spanish: For people who wish to
converse in Spanish
Video Relay Service (VRS): For people who wish to
use American Sign Language (ASL) to converse. The
interpreter/operator will appear on the screen and will place the call
in the same way as a standard relay call.
Internet Relay (SRO): Allows for a more real-time
conversation than standard TTY relay service, as users can see what they
are typing and what the relay operator is typing at the same time.
CapTel (Captioned Telephone): An enhanced VCO
service using voice to text recognition; the relay operator
"re-voices" the words of the other party simultaneously, and the
operator's computer sends the text to the CapTel user. Allows for
direct dialing for the CapTel user.
- D-Link (Video Telephone): Allows users with a high-speed Internet connection to use ASL, which is interpreted by the relay operator.
In most types of relay calls described above, to make communication
between both parties as easy as possible, both parties say, "Go
ahead", or type
GA, to signal the communications
assistant to begin relaying the communication. With newer technologies
like the Internet Relay service, parties are able to have a more
natural conversation. If you receive a phone call from a Relay Indiana
user, the communications assistant first will explain the service to
you and ask if you have ever taken a relay call before. After a brief
introduction, the call will begin. Address the other party directly
rather than saying "tell him" or "tell her".
Relay Indiana is a service of the Indiana Telephone Relay Access Corporation (InTRAC), a non-profit organization established in 1991 by the Indiana State Legislature. For more, visit Relay Indiana.
Last modified on September 28, 2010.