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ARCHIVED: Using Outlook Web App, how do I empty my Deleted Items folder?

Note: OWA has the same functionality across major browsers in most cases. For help using OWA, with your Inbox displayed, click ? (the question mark) at the top right.

When using Outlook Web App (OWA) to check your mail, you may need to empty your Deleted Items folder to free up disk space on the server. If you can't get to the computer where you normally use Outlook, log into OWA and follow the appropriate steps for your browser:

Using a browser that supports OWA 2010 premium

  1. Locate the Deleted Items icon in the folder list on the left. This icon resembles the Recycle Bin on a Windows desktop.

  2. Right-click the icon and select Empty Deleted Items.

  3. OWA will prompt you, "Are you sure that you want to permanently delete all the items and subfolders in the Deleted Items Folder?" Click OK.

Using a browser that does not support OWA 2010 Premium

  1. Open the Deleted Items folder.

  2. Click the Empty Deleted Items Folder icon. This icon resembles the Recycle Bin on a Windows desktop and is located near the top of your Inbox window, between the "Junk" and "Mark as Read" icons.

  3. OWA will prompt you, "Are you sure that you want to permanently delete all the items and subfolders in the Deleted Items Folder?" Click OK.

To recover deleted messages, see In Outlook for Windows, how can I recover deleted items if I am an IU Exchange user?

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Last modified on November 06, 2012.

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