ARCHIVED: How do I configure Outlook Express 5.0 or 5.5 with Norton AntiVirus 2000 to use the email protection feature?

The email protection feature in Norton AntiVirus 2000 scans messages as they are being downloaded to your computer. This will give you immediate notification if a message has an infected attachment. This feature is available only for POP3 email clients, which are not compatible with Indiana University's servers.

There are special configurations that allow Outlook Express to work with this feature of Norton AntiVirus. Once you have properly configured Outlook Express, you can enable the email protection feature. To enable this feature, follow the instructions below:

1. Click the Start button, and select Programs. Select Microsoft Outlook Express.
2. From the Tools menu, select Accounts. Select the Mail tab. A list of accounts will appear. Select the account you want to configure by clicking it.
3. Click the Properties button. The Properties dialog box will appear. From the General tab:
   1. In the field labeled "Type the name by which you would like to refer to these servers. For example: Work or Microsoft Mail Server", type a name for the account.
   2. In the "Name:" field, type your username.
   3. In the "Organization:" field, type the name of your organization. This field is optional.
   4. In the "Email address:" field, type your email address in the form username@domain.
   5. In the "Reply address:" field, type a reply address. This field is optional.
   
   
4. Select the Servers tab:
   1. In the "Incoming Mail (POP3):" field, type the fully qualified name or IP address of your POP3 server.
   2. In the "Outgoing mail (SMTP):" field, type the fully qualified name or IP address of your SMTP server.
   3. In the "Account name:" field, type your account name, then / (a forward slash) followed by your server name.
   4. In the "Password:" field, type your password. This field is optional.
   
   Note: On the Servers tab, the Log on using Secure Password Authentication box is unchecked. Norton AntiVirus email protection will not work if this box is checked. For additional information, please refer to the Readme.txt file, which you can usually find in the C:\Program Files\Norton AntiVirus folder.
5. Click the Apply button, and then click OK. From the File menu, select Exit.
6. Click the Start button, and select Programs. Select Norton AntiVirus, and then Norton AntiVirus again.
7. Click the Options button. In the "Options" list, click Email Protection, then check Enable email protection (recommended).
8. In the "Protected email clients:" list, check Manually configured email client:/, and then click OK.
9. Exit Norton AntiVirus.
10. Click the Start button, select Shut Down, and then select Restart.

IU users and anyone else who uses Outlook Express in IMAP mode can still protect their computers from viruses that spread via email attachments by enabling the autoprotect feature in Norton AntiVirus and setting it to scan files as they are created or downloaded. The main difference between having autoprotect scan created or downloaded files and the email protection feature is that email protection lets you know that an attachment is infected before you try to open it. With the autoprotect feature, you won't know whether an attachment contains a virus until you try to open it. Both options, however, will protect your computer from infection.

This is adapted from the Symantec knowledge base, document 1999120717064306.