In IUB and IUPUI campus housing, how can RITS help me connect my computer to the campus network?

At Indiana University Bloomington and IUPUI, University Information Technology Services (UITS) is in the process of extending the new IU Secure wireless network beyond the common areas and into every student room of the residence halls. If IU Secure is not yet available in your IUB residence hall, you may operate a properly configured wireless access point (WAP) as an exception to the IT-19 Extending the University Data Network and IT-20 Wireless Networking policies from the University Information Policy Office (UIPO). Once IU Secure is available in your residence hall, this exception will no longer apply, and you will have to remove your WAP from the network. For details, see At IUB, if my residence hall does not yet have IU wireless network access, how do I configure a wireless access point?

In Indiana University Bloomington and IUPUI campus housing, UITS Residential IT Services (RITS) will assist you as a campus resident in connecting your computer to the campus network via the data jacks in your residence.

If you are having problems connecting your computer, contact the Support Center. If necessary, Support Center staff will forward information about the problem to RITS consultants, who can do the following, as needed:

• Install appropriate vendor-supplied Ethernet card drivers compatible with your supported operating system
  
  Note: You must have your Ethernet card already installed before the consultant arrives. For more, see In IUB or IUPUI campus housing, how do I get an Ethernet adapter or card?
  
  
• Install and configure the appropriate network software (e.g., TCP/IP, Microsoft Networking)
  
  
• Install and configure the basic telecommunications and web browsing software (e.g., a web browser of your choice)
  
  
• At IUB, install the printer connection to the nearest RTC printer
  
  
• Check the data jack to make sure it's working
  
  
• If only one of the two room data jacks is working, temporarily provide an Ethernet hub for the second computer, until the other jack can be activated
  
  
• Operating systems: RITS supports what UITS supports. For more information, see the UITS Software and Hardware page at: http://uits.iu.edu/page/antk#os

  Note: You can use the Get Connected web site to register your Windows Vista, Windows XP, or Mac OS X (10.3 and later) computer to use the Indiana University network in campus housing. Computers running Windows 2000 or Linux, as well as game consoles, must be manually registered. For help, contact the UITS Support Center at IU Bloomington by calling 812-855-6789 or at IUPUI by calling 317-274-4357. You cannot register earlier versions of Windows on the IU network in campus housing.

  Note: UITS recommends that you use a current version of Windows on computers connected to the Indiana University network. For more information, see For Windows computers on the IU network, why does UITS recommend Windows 2000, XP Professional, or Vista Enterprise or Ultimate? Security features on the IU network prevent Windows 95, 98, 98SE, and Me computers from authenticating to ADS, printing to some network printers in departments and campus housing, and mapping drives to other computers.

RITS consultants will not do the following:

• UITS cannot install hardware, nor can its consultants assist you with installing your own hardware. This includes modems, scanners, printers, CD-ROM drives, CD burners, sound cards, graphics cards, or any peripherals.
  
  
• Consultants do not install Ethernet cards, but will help you configure your Ethernet card once it is in the computer. (Consult the yellow pages in the phone book to find a local vendor to install the card.)
  
  
• Consultants won't provide a hub to connect multiple computers within your on-campus residence. They will help you configure a hub you supply, but it must meet IU's IT policies. For more, see In IUB and IUPUI campus housing, may I connect multiple computers to the campus network?
  
  
• Consultants will not install/upgrade operating systems, or install/upgrade any applications, including the Microsoft Office Suite. For this type of assistance, the UITS Support Center provides a fee-based carry-in service. For more, see At IUB, what is Carry-in Consulting?

  Note: The only exception is that consultants will provide in-room service to assist you in installing communications software (e.g., SSH Secure Shell, MacSFTP), web browsers, and Symantec/Norton AntiVirus software, insofar as this facilitates your connection to the IU network.

Also see:

• At IU, how do I connect to the Internet?
• In IUB and IUPUI campus housing, where can I get assistance with my computer?
• In IUB campus housing, how can I print to my RTC's printer?
• In IUB and IUPUI campus housing, are all the data jacks activated?
• At IUB or IUPUI, what information will I need to configure my Internet software?
• In IUB or IUPUI campus housing, how do I get connected to the network?