In IUB and IUPUI campus housing, how can TCC help me connect my computer to the campus network?

The IU Secure wireless network is available in all IU Bloomington and IUPUI residence halls (with the exception of Wright), along with the Campus View Apartments. If IU Secure is not yet available in your campus residence, you may operate a properly configured wireless access point (WAP) as an exception to the IT-19 Extending the University Data Network and IT-20 Wireless Networking policies from the University Information Policy Office (UIPO). Once IU Secure is available in your residence, this exception will no longer apply and you will need to remove your WAP from the network. For details, see At IUB, if my residence hall does not yet have IU wireless network access, how do I configure a wireless access point?

In Indiana University Bloomington and IUPUI campus housing, UITS Technology Center Consulting (TCC) will assist you as a campus resident in connecting your computer to the campus network via the data jacks in your residence.

If you are having problems connecting your computer, contact the Support Center. If necessary, Support Center staff will forward information about the problem to Technology Center Consultants, who can do the following, as needed:

• Install appropriate vendor-supplied Ethernet card drivers compatible with your supported operating system
  
  Note: You must have your Ethernet card already installed before the consultant arrives. For more, see In IUB or IUPUI campus housing, how do I get an Ethernet adapter or card?
  
  
• Install and configure the appropriate network software (e.g., TCP/IP, Microsoft Networking)
  
  
• Install and configure the basic telecommunications and web browsing software (e.g., a web browser of your choice)
  
  
• At IUB, install the printer connection to the nearest RTC printer
  
  
• Check the data jack to make sure it's working
  
  
• If only one of the two room data jacks is working, temporarily provide an Ethernet hub for the second computer, until the other jack can be activated
  
  
• Operating systems: TCC supports what UITS supports. For more information, see the UITS Software and Hardware page at: http://uits.iu.edu/page/antk#os

  Note: You can use Get Connected to register your Windows 7, Windows Vista, Windows XP, or Mac OS X (10.3 and later) computer to use the Indiana University network in campus housing. Computers running Windows 2000 or Linux, as well as game consoles, must be manually registered. For help, contact the UITS Support Center. You cannot register earlier versions of Windows on the IU network in campus housing.

  Note: UITS recommends that you use a current version of Windows on computers connected to the Indiana University network; see Recommended Windows operating systems at IU.

Technology Center Consultants will not do the following:

• UITS cannot install hardware, nor can its consultants assist you with installing your own hardware. This includes modems, scanners, printers, CD-ROM drives, CD burners, sound cards, graphics cards, or any peripherals.
  
  
• Consultants do not install Ethernet cards, but will help you configure your Ethernet card once it is in the computer. (Consult the yellow pages in the phone book to find a local vendor to install the card.)
  
  
• Consultants won't provide a hub to connect multiple computers within your on-campus residence. They will help you configure a hub you supply, but it must meet IU's IT policies. For more, see In IUB and IUPUI campus housing, may I connect multiple computers to the campus network?
  
  
• Consultants will not install/upgrade operating systems, or install/upgrade any applications, including the Microsoft Office Suite. For this type of assistance, the UITS Support Center provides a fee-based carry-in service. For more, see At IUB, what is Carry-in Consulting?

  Note: The only exception is that consultants will provide in-room service to assist you in installing communications software (e.g., SSH Secure Shell, MacSFTP), web browsers, and Symantec/Norton AntiVirus software, insofar as this facilitates your connection to the IU network.

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