ARCHIVED: In Outlook, what should I do if I can't see all of my messages?
When viewing a folder in Outlook, a filter applied to the folder may prevent you from seeing some of your messages.
First, verify that you are missing messages by using Outlook Web App (OWA) to see how many messages are in the folder. See About Outlook on the web at IU
If you have messages that don't appear in the folder while using OWA,
you may want to see if the messages have been deleted. Check the
Deleted Items
folder first. If the Deleted
Items
folder has been emptied, try recovering the deleted
items. See Recover deleted items from Exchange at IU
If all messages are visible when you are using OWA, it's likely that a filter is being applied to the folder in Outlook. You can check two places to see if a filter is enabled on the folder in which you're working. First, look in the upper right, just under the toolbar. The words "(Filter Applied)" will appear here. You can also check the lower left of the window, where Outlook displays the number of items in the folder; if a filter is applied, this number may not match the number of items displayed.
In Office 2010, to disable the filter:
- Make sure you are in the folder with a filter.
- In the Ribbon, click the tab. Then, click .
- If it says "Off" next to the
If it says anything other than "Off", click
. Click , and then click . button, no filter is
enabled, and some other factor is preventing you from seeing all your
messages.
- It should now say "Off" beside the button. Click , and all your messages will be displayed.
In Office 2007 and earlier, to disable the filter:
- Make sure you are in the folder with a filter.
- In Office 2007, from the menu, choose .
- If anything besides
If
is checked, a custom filter is in place. To turn the filter off:- In Office 2007, from the menu, choose , and then click .
- If it says "Off" next to the
If it says anything other than "Off", click
. Click , and then click . button, no filter is
enabled, and some other factor is preventing you from seeing all your
messages.
- It should now say "Off" beside the button. Click , and all your messages will be displayed.
is checked, click
. This is the default view for a message folder;
selecting this view if it is not already selected may enable you to
see all of your messages.
This is document ajru in the Knowledge Base.
Last modified on 2018-01-18 12:59:54.