At IU, with my mail forwarding set to my Hotmail account, why am I not receiving all of my messages?

Important: Indiana University provides students, faculty, and staff with IU email addresses, which most academic and administrative offices use to send you messages. If you choose to forward this address to a non-IU account (e.g., Gmail, Hotmail, Yahoo!), the UITS Support Center will not be able to help you with problems concerning that account. More importantly, if this forwarding fails for any reason, you may miss important official communications sent to your IU address for which you are still responsible.

If you use the Account Management Service (AMS) to forward your Indiana University mail to your Hotmail account, it is likely that your forwarded mail will end up in your Hotmail Junk Mail folder.

Because the forwarded mail is routed through the AMS and is not addressed to your actual Hotmail address (i.e.,  username@hotmail.com ), the mail is interpreted as spam and Hotmail filters move it directly to the Junk Mail folder.

You can override this feature by following the steps below:

1. From the home page of your Hotmail account, select the Options tab.
   
   
2. Select the Mail tab, and then select Custom Filters.
   
   
3. Select the New Filter tab.
   
   
4. Select Advanced Filter.
   
   
5. From the "If" drop-down menu, select To or Cc Lines.
   
   
6. From the next drop-down menu, select contains.
   
   
7. In the following field, type your IU email address in one of the following forms: username@indiana.edu username@iupui.edu
8. Below "Deliver these message to the following folder:", select Inbox, and then click OK at the bottom of the screen.

You should now receive all of your forwarded messages in your Hotmail Inbox.

Comments/Questions/Corrections