Using secure FTP, why does Steel deny me access when I know that my account exists and I've entered my password correctly?

When you get a Steel account, before you can access it via secure FTP (SFTP), you must first select a Unix shell. To do this, use an SSH program to connect to Steel. Once you have logged into the system, a menu will appear offering you several choices of shells. If you're not sure which shell to pick, choose the bash shell. Give the system five to ten minutes to update, and then attempt to connect to your Steel account with your SFTP program. If you have additional problems, see the documents referenced below.

Note: On June 30, 2008, UITS will retire Steel. Beginning in early June, no new accounts will be created. Mathematica, Stata, and Stat/Transfer were removed from Steel on February 25, 2008. Steel is replaced by IU's newest supercomputer, Quarry. For more, see About the Steel retirement.

Also see:

• At IU, if I already have some computing accounts, how do I get others?
• How can I monitor the status of computer systems and services at IU?
• At IU, how can I synchronize my passphrase on most UITS shared central systems?
• In SSH Secure Shell for Windows, how do I transfer files?
• In Mac OS or Mac OS X, how do I use MacSFTP to transfer files?