At IU, why am I having trouble accessing some services, and what can I do about it?
At Indiana University, if you are having trouble accessing a secure service, such as Oncourse, IU Webmail, CAS, or OneStart, check the following:
- Visit the IT Notices
page. The trouble you are experiencing may be part
of a larger but temporary system problem. System outages, downtimes,
and maintenance are all listed here, along with information about when
the relevant services will again be available.
- Be sure that you have properly entered your login information
(i.e., your Network ID).
- You may need to reset your passphrase, which you can do using
several methods; see At IU, how do I change my Network ID passphrase?
- Some browser versions may cause access problems. Installing the
most recent updates for your web browser may resolve the
problem. You might also try using a different browser entirely (e.g.,
if you were using Internet Explorer, try Firefox). For information
about browser requirements, see:
- About OneStart and web browsers
- About the Student Center in OneStart
- To access Oncourse, which web browser should I use?
- Which web browsers should I use with various IU services?
- Some spyware and peer-to-peer file sharing software
packages may cause errors when accessing Oncourse or IU Webmail.
Note: For personal computers, UITS recommends Windows Defender for Windows 8.x, which comes as part of Windows 8.x as a full antivirus suite. Be aware that the earlier version of Windows Defender on IUware is not the full suite, but a spyware program only. For Windows 7 and Vista, UITS recommends Microsoft Security Essentials, available free of charge via IUware. Be sure to have only one antivirus program installed.
- Some security software packages as well as newer web browsers
include a feature called pop-up blocking, which reduces the number of
windows that open when browsing web sites. Pop-up blockers alter the
browser. If you have pop-up blocking enabled, and you experience
oddities interacting with a web page, disable the pop-up blocker and
reload the page.
- If you can access a secure service, but find that certain links or embedded content within the site display as a blank page, the problem may be the way your browser treats mixed content; see About mixed content and how to view it.
For further assistance, contact your campus Support Center.
Last modified on August 30, 2013.