If you can't access some IU websites or online services
At Indiana University, if you have trouble accessing a secure online service or website, such as Canvas, One.IU, or IUware:
- Visit Status.IU. The trouble you are experiencing may be part of a larger but temporary system problem. System outages, downtimes, and maintenance are all listed here, along with information about when the relevant services will again be available.
- Be sure that you have properly entered your IU username and passphrase.
- You may need to reset your passphrase.
- If the IU service or website you're trying to access uses IU Login, see Problems logging into IU Login for additional troubleshooting steps.
- Some browser versions may cause access problems. Installing the most recent updates for your web browser may resolve the problem. You might also try using a different browser entirely (for example, if you were using Edge, try Firefox). For information about browser requirements, see Web browsers to use with IU services.
- Some spyware and peer-to-peer file sharing software packages may cause errors when accessing some services.
- Some security software packages as well as newer web browsers include a feature called pop-up blocking, which reduces the number of windows that open when browsing websites. Pop-up blockers alter the JavaScript code of the web page before it is displayed in your web browser. If you have pop-up blocking enabled and you experience oddities interacting with a web page, disable the pop-up blocker and reload the page.
Note:For recommendations about antivirus software, see Recommended antivirus software at IU.
- If you can access a secure service, but find that certain links or embedded content within the site display as a blank page, the problem may be the way your browser treats mixed content; see Enabling mixed content in your browser.
If you are having difficulties authenticating to eduroam, IU Secure, or the IU VPN:
- See Reasons your network connection may have been blocked.
- It is possible that your IU passphrase has been compromised and then scrambled. See If your passphrase is exposed to someone.
For help, contact your campus Support Center.
This is document alch in the Knowledge Base.
Last modified on 2023-03-16 15:47:12.