At IU, why am I having trouble accessing some services, and what can I do about it?
At Indiana University, if you are having trouble accessing a secure service, such as Oncourse, IU Webmail, CAS, or OneStart, check the following:
- Visit the IT Notices
page. The trouble you are experiencing may be part
of a larger but temporary system problem. System outages, downtimes,
and maintenance are all listed here, along with information about when
the relevant services will again be available.
- Be sure that you have properly entered your login information
(i.e., your Network ID).
- Use the Passphrase Maintenance utility to synchronize
your passphrases; see At IU, how do I change my Network ID passphrase?
- Some browser versions may cause access problems. Installing the
most recent updates for your web browser may resolve the
problem. You might also try using a different browser entirely (e.g.,
if you were using Internet Explorer, try Firefox). For information
about browser requirements, see About OneStart and web browsers, About the Student Center in OneStart, To access Oncourse, which web browser should I use?, and Which web browsers should I use with various IU services?
- Some spyware and peer-to-peer file sharing software
packages may cause errors when accessing Oncourse or IU Webmail.
UITS recommends that you install and use Windows Defender to remove such spyware programs; see What is Windows Defender and how do I use it?
For further assistance, contact your campus Support Center.
Last modified on March 05, 2013.