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With a BlackBerry at IU, how do I switch from desktop redirection to the BES Redirector service?

The BlackBerry Enterprise Server (BES) Redirector is a billed service offered by UITS to Indiana University faculty and staff. With a BES data plan you purchase from your cellular provider, the IU BES Redirector service enables full access to your IU Exchange email account (including mail, calendar, tasks, etc.) from your BlackBerry device. For more, see Getting started with a BlackBerry at IU.

For instructions to activate your device on the IU BES Redirector and begin service, see At IU, how do I activate a new or replacement BlackBerry on the BES?

After making the switch, do not uncheck Redirect incoming messages to your handheld in the Redirector Settings application. For more, see With a BlackBerry at IU, why did I stop receiving email when I switched from desktop redirection to the BES Redirector service?

Note: If you run the BlackBerry Desktop software on a computer connected to the Internet via an outside ISP, you need to establish a VPN connection for the software to connect to the BlackBerry Enterprise Server. (This applies only to the Desktop Manager and not the Blackberry Web Desktop Manager. No VPN connection is needed for the Web Desktop Manager.) Since the default software installation option places a shortcut in your Startup folder, you may wish to remove that shortcut to keep Desktop Manager from trying to launch before you can establish a VPN connection (for instructions, see In Windows, how can I prevent a program from starting automatically?). Once you have a VPN connection, you can launch the BlackBerry Desktop software from the Start menu.

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Last modified on January 25, 2011.

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