ARCHIVED: For faculty and staff at IUPUI, what features are available on office telephones?

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At IUPUI, a variety of telephone features are available to faculty and staff members. In the table below, select the appropriate link for details regarding each individual feature.

Note: The funding model for telecommunication and network charges at IUB and IUPUI has changed as of July 1, 2011. All of the following phone features are included in a basic bundle at no charge. For more, see ARCHIVED: About changes in funding for telecommunication and network services at IUB and IUPUI and Rates for Direct-Bill Services FY 2011-12.

Note:
The following applies only to traditional phones. If your traditional phone has been replaced by the UniCom service (using Skype for Business and/or a USB or IP phone), see ARCHIVED: UniCom (unified communications).

Following are detailed descriptions of all features available:

Feature Description
Automatic Dial
Allows you to program a button to automatically dial another number
Caller ID
Allows you to see incoming call information such as telephone number and name
Call Forward All Calls
Allows you to temporarily redirect all incoming calls to another telephone; overrides Call Forward Busy and Call Forward Don't Answer features while activated. Choose Call Forwarding Universal (allows forwarding to any number) or Call Forwarding Intragroup (allows forwarding to campus numbers only).
Call Forward Busy
Allows call forwarding to a preselected number when your line is busy
Call Forward Don't Answer
Allows call forwarding to a preselected number after your line rings three times
Call Hold
Allows you to place your current call on hold while you answer another ringing phone, make another outgoing call, or retrieve a call waiting call; for use on single line sets only
Call Park
Allows you to park a call against your number and retrieve that call from another telephone line
Call Pickup
Allows you to answer an incoming call from another phone within the same call pickup group
Call Transfer
Allows you to transfer an incoming call to another line
Call Waiting Basic
Plays a tone on the line to notify you that another call is trying to reach you; allows you to answer the second call or let it go unanswered. If you choose to answer, you can toggle between the two calls using the Call Hold feature.
Consultation Hold
Allows you to place one call on hold while speaking with someone else
Dial Call Waiting
Allows a station to send a Call Waiting tone against a phone by dialing a feature access code prior to dialing the on-campus five-digit number
Directed Call Park
Allows you to park a call against any campus telephone number and retrieve it from any location by dialing an access code and the telephone number the call is parked against
Directed Call Pickup
Allows you to answer a specific ringing telephone whether or not it is in your Call Pickup Group by dialing the access code plus the station number
Group Intercom
Allows you to place and receive calls between group members using a one-, two-, or three-digit code. The group of phones is identified and each is assigned a Group Intercom (GIC) number. Each phone may then be dialed using its GIC number. This feature requires a special button on a multi-line telephone.
Intercom
Creates a direct intercom path between two business sets; requires a special button on each set
Key Short Hunt
Allows incoming calls to hunt through the keys on a business set to find an available number when the numbers assigned to these keys are primary on that set
Last Number Redial
Allows you to dial ## to redial the last number dialed from any line on a set
Make Set Busy
Allows you to turn off ringing for all lines on your set; requires a special button
Message Waiting (MWS)
Indicates when you have a voice mail message in your voice mail box with a stutter dial tone or a light, and allows you to respond. Also allows you to activate the Message Waiting lamp on another phone line; if the recipient responds, your phone is automatically dialed.
Message Waiting Light
With the Message Waiting feature, uses a light rather than a stutter dial tone to indicate a waiting message. Extra feature on single line phone; default on business sets.
Ring Again
Rings your line when a busy phone line becomes free, and allows you to automatically redial the number
Six-Party Conference
Allows you to host up to a six-party conference call
Speed Call Long
Allows you to control thirty Speed Call numbers within your group; used with Speed Call User
Speed Call Short
Allows you to program a list of ten frequently called numbers and dial these using an access code or a key plus one digit
Speed Call User
Allows you to share a list of thirty Speed Call numbers with your group; requires one member of the group to have Speed Call Long to program the list
Three-Way Calling
Allows you to host a three-party conference call
Voice Mail (UMS)
Allows you to have your calls deposited in the voice mail system, via Call Forward Busy, Call Forward Don't Answer, and Call Forward All Calls


This is document alqh in the Knowledge Base.
Last modified on 2018-01-18 13:23:04.