How do I clear all personal data from my BlackBerry?
If you need to remove all personal data (e.g., messages, address book entries, notes) from your BlackBerry device, you should first create a backup of your data. For instructions, see With a BlackBerry, how do I back up and restore data? Then follow the appropriate instructions below.
Handheld method for software version 4.1 and newer
- From the
Device Optionsmenu, selectSecurity Options.
- Click
General Settings.
- Click the trackwheel or trackball, and then click
Wipe Handheld.
- Click
Continue, and then typeblackberry.
Handheld method for software version 3.8 or later
- Using the scroll wheel, in the main menu, navigate to and click
the
Optionsicon.
- Click
Security, and thenWipe Handheld.
- You will be warned that all personal information will be
deleted. Click
Continue.
Handheld method for software version 2.6, 3.x, or 4.x
- Enable password protection on your BlackBerry device. To do so,
see What can I do to make my BlackBerry more secure?
- When prompted to enter your password, enter an
incorrect password.
- Repeat step 2 until you are prompted to enter the word
"blackberry". Enter it; you must spell it correctly.
- You will be prompted to enter your password again. Continue to enter incorrect passwords until you are notified that this action will result in the complete wiping of your handheld device.
BlackBerry Desktop Manager method for all software versions
Before cradling your device, do the following to prevent it from synchronizing after you clear it, which would reload all your personal data:
- Open the BlackBerry Desktop Manager, double-click
Intellisync, and then clickAuto start....
- Make sure the only option checked is
Update handheld's date and time.
- Click
OK, and then clickClose.
After completing the steps below, if you want to synchronize your BlackBerry again, make sure to reselect the auto start options you deselected above, or your device will continue to only update the date and time when cradled.
To clear personal data from your BlackBerry:
- Cradle your device.
- If the BlackBerry you are clearing is not the one you are
currently using, you will see a
Redirector Settingspop-up that says your email account is set up to use a different device and asking if you want to change it to work with this device. ClickNo.
- Double-click
Application Loader, and then clickNext.
- If prompted, enter your password.
- On the Handheld Application Selection screen, click
Next.
- You will see the message "No actions are required." Click
Advanced. If you have an 850 or 950 series device, clickNexton the Handheld Storage Allocation screen.
- On the Handheld Data Preservation screen, click to check
Erase all application data. ClickNext.
- On the Application Data Backup screen, select
Do not automatically back up and restore the handheld application data during the loading process. ClickNext.
- Click
Finish. Make sure you do not remove the handheld from the cradle until the clearing process is finished.
Also see:
This is document alvl in domain all.
Last modified on September 11, 2008.
Last modified on September 11, 2008.
Please tell us, did you find the answer to your question?






