ARCHIVED: Why am I having trouble logging into IU Webmail, and what can I do to correct this?

This content has been archived, and is no longer maintained by Indiana University. Information here may no longer be accurate, and links may no longer be available or reliable.

If you are having trouble logging into IU Webmail, first check that you are using the correct URL:

  https://webmail.iu.edu/

If problems continue, check the following, in order:

Make sure you have entered your Network ID username and passphrase correctly, and the Caps Lock key is not on.
You must have cookies enabled for Webmail to work properly.
Check the Account Management Service (AMS) to see if your account was created successfully; see View your UITS computing accounts If you don't see an account on Cyrus, click create more accounts. Students should follow the instructions for creating an Imail or Umail account. Faculty and staff should follow the instructions for creating a Cyrus or Exchange account.
Try changing your passphrase; see Change your IU passphrase
If you have a personal firewall set up on your computer, you may need to change some settings to allow access to IU Webmail. Consult the documentation for your firewall software.
If you are connecting through an outside Internet service provider (ISP), check with your ISP to see if a firewall or any blocking measures are in place that could prevent you from accessing Webmail.
Spyware on your computer may be blocking access to IU Webmail. Follow the instructions for your security software to run a scan and remove any harmful programs.

Note:

For recommendations about antivirus software, see Recommended antivirus software at IU.

If you continue to experience problems logging into your Webmail account, contact your campus Support Center. If you email the Support Center, if possible provide an alternate email address so a consultant can more easily contact you.