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With a BlackBerry at IU, why did I stop receiving email when I switched from desktop redirection to the BES Redirector service?

If you find that you have stopped receiving email on your BlackBerry device since switching from desktop redirection to the BlackBerry Enterprise Server (BES) Redirector service, verify that redirection is still enabled:

  1. Open BlackBerry Desktop Manager and double-click Email Settings.

  2. In the "General" section, under "Message Redirection", make sure that the Forward incoming messages to your device is checked. Click OK.

If this doesn't solve the problem, contact your local support provider (LSP) or campus Support Center.

This is document amjv in domain all.
Last modified on May 13, 2009.

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