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ARCHIVED: In a Falcon incident, what are the History, Alerts, and Related Records tabs?

Note: Falcon is being replaced with a service desk system from Numara Software. For details, see the UITS Service desk implementation project page.

The following tabs appear only when you're viewing an incident in Falcon:

  • History: The History tab contains a brief history of the consultants who have worked on or are working on the incident. In addition to date, time, and assignment group, this tab also shows the number of times the incident has been reassigned.

  • Alerts: The Alerts tab shows the date and time of the first alert stage and the deadline alert stage.

  • Related Records: The Related Records tab contains any related contacts or incidents associated with this incident. To view a related contact or incident, click the button associated with it. When in the related contact or incident, to return to the main incident, click OK.
This is document amxr in domain all.
Last modified on February 15, 2011.

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