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At IU, what is ITHelpLive?

ITHelpLive provides chat capability with Support Center consultants for remote help with computer problems for IU students, faculty, staff, and affiliates. ITHelpLive is available 24 hours a day, 7 days a week.

Note: Guest accounts will not allow authentication to ITHelpLive, but Guest account users may use all other support options described in How can I contact the Support Center at each IU campus for help?

UITS Support Center consultants can assist you with your questions using various software tools from Bomgar.

ITHelpLive is used primarily in its chat service capacity by Support Center consultants who monitor the chat queue; however, phone consultants can also use the ITHelpLive tools as appropriate. To reach the UITS Support Center by phone, in Bloomington call 812-855-6789, and in Indianapolis call 317-274-4357.

Information from each ITHelpLive session is logged in FootPrints, the system used to track technology support issues at IU.

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Last modified on September 25, 2011.

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