Instructions for changing mail settings to meet UITS requirements

To improve security and reliability in the IU email environment, UITS now requires authentication and encryption on the outgoing (SMTP) mail servers. UITS has always required authentication to receive email, and now you need to enter your username and passphrase to send email as well.

Note: If you send mail using only IU Webmail or Outlook Web Access, or if you use Microsoft Outlook to connect directly (i.e., not using the IMAP protocol) to your Indiana University Exchange mailbox, this information does not apply to you.

If you use an IMAP client such as those listed below on a computer connected to the IU network via Ethernet, the modem pools, or wireless or remote VPN, you will need to change your outgoing server to mail-relay.iu.edu and also enable authentication and encryption.

Besides added security, an advantage of this change to you as an IMAP client user is that you will be able to use the same client settings regardless of how you connect to the Internet. Because they now require authentication, the IU SMTP servers will accept mail from you even if you connect via an outside Internet service provider (ISP); thus, you will no longer have to use your outside Internet service provider's mail relay setting.

For instructions on how to make the necessary changes, click the appropriate link from the list below. Also, for information regarding PDAs, see How do the UITS mail setting requirements affect the use of PDAs?

Outlook Express 5 and later for Windows	Netscape 6.x and 7.1 and Mozilla 1.x
Outlook 2002 and 2003	Netscape Messenger 4.5-4.7x
Outlook 2000	Eudora for Windows
Mac OS X Mail	Eudora for Mac OS and Mac OS X
Outlook Express and Entourage for Mac OS and Mac OS X

Outlook Express 5 and later for Windows

Note: If you only need to update a previously working Outlook Express 6.x for Windows configuration to work with the SMTP authentication requirements at IU, you can download a utility to do this from IUware Online at:

http://iuware.iu.edu/

Select Communication, and then choose UITS Outlook Express SMTP Settings Updater.

In Outlook Express 5 and later for Windows, to change your SMTP settings on an existing account, follow these instructions:

1. From the Tools menu, click Accounts... . Highlight the account you wish to edit, then click Properties.
   
   
2. Click the Servers tab, and, in the "Outgoing mail (SMTP)" field, type: mail-relay.iu.edu
3. Under the "Outgoing Mail Server" section, make sure that the checkbox for My server requires authentication is selected.

   Note: Make sure the checkbox for Log on using Secure Password Authentication is not selected.

4. Click the Advanced tab, and, under both the "Outgoing mail (SMTP)" and "Incoming mail (IMAP)" sections, make sure that the checkboxes for This server requires a secure connection (SSL) are selected.
   
   
5. Click Apply, then OK, and then Close.

For full instructions on configuring a new account, see At IU, how do I configure Outlook Express for Windows to read my mail on the Cyrus mail system?

Outlook 2002 and 2003

In Outlook 2002 or 2003, to change your SMTP settings on an existing account, follow these steps:

1. From the Tools menu, click Email accounts. Select View or change existing email accounts, then click Next > . Select the account you wish to edit, then click Change... .

   Note: In the Email Accounts window, if you see an account named "Microsoft Exchange Server", that account will not require any changes.

2. In the Email Accounts window, find the "Outgoing mail server (SMTP):" field and enter: mail-relay.iu.edu Note: Make sure the checkbox for Log on using Secure Password Authentication (SPA) is not selected.
   
   
3. Click More Settings... . In the Internet Email Settings window, select the Outgoing Server tab.
   
   
4. Check the box next to My outgoing server (SMTP) requires authentication.
   
   
5. Click the Advanced tab, and under both the "Outgoing mail (SMTP)" and "Incoming mail (IMAP)" sections, make sure that the checkboxes for This server requires an encrypted connection (SSL) are selected.
   
   
6. Click OK, then Next, and then Finish.

For full instructions on configuring a new account, see At IU, in Outlook 2002 or 2003, how do I read my Cyrus or Exchange email using IMAP?

Outlook 2000

Note: If you are using Outlook 2000 in Corporate or Workgroup mode, your settings do not require any changes. To check your mode, from the Help menu, select About Microsoft Outlook. Your mode is listed just below the version number.

In Outlook 2000, to change your SMTP settings on an existing account:

1. From within Outlook, click the Tools menu, and select Accounts... .
   
   
2. In the Internet Accounts window, click the Mail tab, and select your mail account.
   
   
3. Click the Properties button, then click the Servers tab.
   
   
4. Next to "Outgoing mail (SMTP):", enter mail-relay.iu.edu .
   
   
5. Near the bottom of the window, in the "Outgoing Mail Server" section, check the box next to My server requires authentication.
   
   
6. Click the Advanced tab, and in the "Server Port Numbers" section, beneath "Outgoing mail (SMTP):", click the checkbox next to This server requires a secure connection (SSL).
   
   
7. Click OK, then Close.

For full instructions on configuring a new account, see At IU, in Outlook 2000, how do I read my Cyrus mail using IMAP?

Mac OS X Mail

In Mac OS X Mail, to change your SMTP settings on an existing account, follow these instructions:

1. From the Mail menu, select Preferences... .
   
   
2. In the preferences window, click the Accounts icon. Select the account you wish to edit, and in OS X 10.1.x and 10.2.x, click the Edit button.
   
   
3. Click the Account Information tab.
   
   
4. In OS X 10.2.x and 10.3.x, skip to step 5.

   In OS X 10.1.x, look for the "Outgoing Mail Server" section at the bottom of the sheet, and enter the following information:

   • Next to "SMTP Host:", type: mail-relay.iu.edu .
   • Next to "SMTP User:", type your IU Network ID username.
   • Next to "SMTP Password:", type your IU Network ID passphrase.
   • Click OK to save your changes. Do not proceed through the steps below; they are for later versions of OS X only.
   
   
5. In OS X 10.2.x and 10.3.x, from the pull-down menu next to "Outgoing Mail Server (SMTP):", select Add Server... .
   
   
6. In the SMTP Server Options window, in the "Outgoing Mail Server:" field, type mail-relay.iu.edu .
   
   
7. Check the box next to Use Secure Sockets Layer (SSL).
   
   
8. From the pull-down menu next to "Authentication:", select Password.
   
   
9. In the fields next to "User Name:" and "Password:", enter your IU Network ID username and passphrase, respectively.
   
   
10. Click OK.

To remove the old server information, in OS X 10.3.x, from the pull-down menu next to "Outgoing Mail Server (SMTP):", select Edit Server List... . In the window that opens, select the mail-relay.indiana.edu server and click Remove Server. When you are finished removing servers from the list, click Done.

For instructions on how to remove the old server information in OS X 10.2.x, see In Mac OS X Mail, how do I remove SMTP servers?

For full instructions on configuring a new account, see At IU, how do I configure Mac OS X Mail to read my mail through IMAP?

Outlook Express and Entourage for Mac OS and Mac OS X

Note: If you are using Outlook Express 4.x, you must upgrade to Outlook Express 5.02 or Entourage. Older versions of Outlook Express do not support SMTP authentication. If you have difficulties with Entourage, update to the most current version.

In Outlook Express and Entourage for Mac OS and Mac OS X, to change your SMTP settings on an existing account:

1. From the Tools menu, select Accounts.
   
   
2. Click the Mail tab, select the account you wish to edit, then click the Edit button.
   
   
3. In the Edit Account window, click the Account Settings tab.
   
   
4. In the "Sending mail" section, in the field next to "SMTP server:", type mail-relay.iu.edu .
   
   
5. Click the Click here for advanced sending options button.
   
   
6. In the window that drops down, do the following:
   
   
   • Check the box next to SMTP service requires secure connection (SSL).
   • Check the box next to Override default SMTP port: , and in the field next to this, type 465 .
   • Check the box next to SMTP server requires authentication.
   • Select the radio button next to Log on using, and in the fields next to "Account ID:" and "Password:", type your IU Network ID username and passphrase.
   
   
7. Click outside the drop-down window to close it, then click OK.

For full instructions on configuring a new account, see At IU, in Mac OS or Mac OS X, how do I configure Outlook Express 5.0.2 or later, Entourage 2001, or Entourage v.X to read my IU mail?

Netscape 6.x and 7.1 and Mozilla 1.x

Note: If you are using Netscape 7.0, you must upgrade to version 7.1.

In Netscape 6.x and 7.x and Mozilla 1.x, to change your SMTP settings on an existing account:

1. In Netscape 7.x and Mozilla, from the Window menu, select Mail & Newsgroups. In Netscape 6.x, from the Tasks menu, select Mail & Newsgroups.
   
   
2. From the Edit menu, select Mail & Newsgroups Account Settings... .
   
   
3. In the Mail & Newsgroups Account Settings window, or in Mac OS X, in the sheet that drops down, from the pane on the left, click Outgoing Server (SMTP). In the "Server Name:" field, type: mail-relay.iu.edu
4. Check the box next to Use name and password, and in the "User Name:" field, enter your IU Network ID username.
   
   
5. Under "Use secure connection (SSL)", click the radio button next to Always. In Mozilla 1.6, under "Use secure connection:", make sure the radio button next to TLS is selected.
   
   
6. Click OK to save your changes, then restart Netscape for the settings to take effect. The next time you try to send mail, you will be prompted for your passphrase. To save your passphrase so that you are not prompted again in the future, check the box next to Use Password Manager to remember this password. .

For full instructions on configuring a new account, see At IU, in Netscape 7.x, how do I read my Cyrus mail using IMAP? or At IU, in Netscape 6.x, how do I read my Cyrus mail using IMAP?

Netscape Messenger 4.5-4.7x

In Netscape Messenger 4.5-4.7x, to change your SMTP settings on an existing account:

1. Open Netscape Communicator, and from the Communicator menu, select Messenger.
   
   
2. From the Edit menu, select Preferences... .
   
   
3. Click the + (plus sign) or triangle next to "Mail & Newsgroups" to expand that selection.
   
   
4. Select Mail Servers, and next to "Outgoing mail (SMTP) server:", type mail-relay.iu.edu .
   
   
5. Under "Use Secure Sockets Layer (SSL) or TLS for outgoing messages:", click the radio button next to Always.
   
   
6. Click OK to save your changes and return to Netscape.

Each time you send mail, you will be prompted for your passphrase.

For full instructions on configuring a new account, see At IU, using Netscape 4.5 through 4.7.x, how do I read my Exchange mail using IMAP?

Eudora for Windows

In Eudora for Windows, to change your SMTP settings on an existing account:

1. From the Tools menu, select Personalities.
   
   
2. Right-click the Personality you wish to edit, and click Properties.
   
   
3. In the Account Settings window, on the Generic Properties tab, find the "SMTP Server" field, and type: mail-relay.iu.edu
4. Check the box next to Authentication Allowed.
   
   
5. Under "Secure Sockets when Sending", from the drop-down menu, select Required, Alternate Port.
   
   
6. Click OK.

For full instructions on configuring a new account, see At IU, in Eudora for Windows, how do I read my Cyrus mail using IMAP?

Eudora for Mac OS and Mac OS X

In Eudora for Mac OS and Mac OS X, to change your SMTP settings on an existing account:

1. From the Special menu, select Settings... .
   
   
2. On the left side of the window that opens, select Sending Mail.
   
   
3. In the field next to "SMTP Server:", type mail-relay.iu.edu .
   
   
4. Make sure that the box next to Allow Authorization is checked, then, on the left side of the window, scroll down to and select SSL.
   
   
5. From the pull-down menu next to "Personality:", select your account's personality.
   
   
6. From the pull-down menu next to "SSL for SMTP:", select Required (Alternate Port).
   
   
7. Click OK to save your changes.

For full instructions on configuring a new account, see At IU, in Eudora for Mac OS or Mac OS X, how do I read my IU email using IMAP?

Also see:

• At IU, for my departmental server, how do I request exemption from the SMTP authentication requirement?
• When trying to send email, why am I getting an SSL or SMTP error?