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At IU, using ERDAS IMAGINE, how do I correct the error "Cannot find valid license information"?

At Indiana University, if you receive this error, or experience other license service problems with ERDAS IMAGINE, you may see messages such as the following:

"The desired vendor daemon is down."

"License server cannot be reached."

These messages could mean one of the following:

  • Your computer does not have permission to use the ERDAS license service.
  • Your computer is not able to connect to the necessary license server.
  • The license service is not running.

To find a solution, follow the instructions below for either the central license service (for computers connected to the IU network) or local license manager (for computers not connected to the IU network).

ERDAS IMAGINE using the central license service

  1. Confirm that you have administrative rights on your computer.

  2. If your computer is new or you have a new ERDAS license, confirm that your computer's hostname was added to the license service. If you are unsure, email UITS GIS with your computer's name (case sensitive), the name of the license holder, and your IU department or organization.

  3. Confirm that ERDAS IMAGINE is configured with the correct license server addresses. Open the Intergraph License Administration Tool. The first server should be erdas1.uits.indiana.edu at port 27001, as it is the primary service. The second server should be erdas2.uits.indiana.edu at port 27001, as it is the backup failover service. If any other license servers are listed, remove them. For more, see At IU, how do I install ERDAS IMAGINE 2014?

  4. Temporarily disable your computer's firewall.

    For help, see Microsoft Support.

    Try step 3 again. If this fixes the problem, you will need to add port 27001 to your computer's firewall exceptions.

  5. Make sure your computer is connected to the IU network, either by connecting from an IU campus or using the IU VPN.

  6. If you use a static IP address instead of DHCP, you may need a reverse lookup record for your computer; see For a computer in Indiana University's ADS domain, how can I register a DNS reverse lookup (PTR) record?

  7. Confirm that uits.indiana.edu is a DNS suffix in your computer's local network; see In Windows 8.x and earlier, how do I change the DNS and WINS server IP numbers?

ERDAS IMAGINE using a local license manager

Try the following in this order, checking to see whether IMAGINE will work after each step:

  1. Confirm that ERDAS IMAGINE points to the license manager on your computer. For an IMAGINE 2013 license, only one source should be listed. If other license servers are listed, remove them. For more, see At IU, how do I install ERDAS IMAGINE 2014?

  2. Restart the ERDAS License Service:

    1. Open the Intergraph License Administration Tool.
    2. From the Server menu, select the local license source.
    3. From the Server menu, select Stop Local License Server.
    4. Select Start License Server.

  3. Open the license file in WordPad or another text editor, and then confirm that the local license file has not expired.

  4. Confirm that the Composite ID on the license file is the same as the Composite ID on your computer:

    1. From the Start menu, select All Programs, and then Intergraph License Administrator.
    2. Note the local area Composite ID. Keep this window open.
    3. Open the local license file (.elf) in WordPad or another text editor. The default location for the license file is c:\Program Files\ERDAS\Shared\licensing\licenses\floating-licenses\LocalServerLicense.elf .
    4. The Composite ID in the Intergraph window should be the same as the "this_host COMPOSITE" ID at the top of the license file.
    5. If it is the same, reload the license file. If it is not the same, email UITS GIS.

  5. Reload the ERDAS license file:

    1. From the Start menu, select Programs, and then Intergraph License Administration. From the File menu, select Import License File.
    2. Browse to your local license file (.elf) that was provided as an email attachment from a UITS GIS Support Specialist (e.g., 000c29ced942_1230200806.elf).
    3. Select the license file and click Open.
    4. In the License File Info window, click OK.
This is document aora in domain all.
Last modified on November 08, 2013.

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