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Connecting to the IU network in campus housing during move-in week 2012

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Indiana University Bloomington

Before moving in

Note: Before moving into your campus residence, you can run Get Connected in off-campus mode; getting connected to the IU network will be faster once you move in.

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During move-in week

Residence halls and the Information Commons

If you are having difficulty connecting to IU Secure, configuring antivirus software, updating service packs, or if you have other questions about technology at IU, TCC consultants will be available at Laptop ER stations in residence halls and the Information Commons. Laptop ER stations will be open noon to 6pm on Monday, August 13 through Saturday, August 18, and are available at the following locations:

  • Briscoe: Near Shoemaker (southern wing)
  • Eigenmann: Southernmost wing, in the back of the computer lab
  • Forest: B building, in the back of the lounge
  • Foster: Harper, down the hall from the center desk
  • Herman B Wells Information Commons: In the West Tower, between the library instructional clusters
  • McNutt: Center building, downstairs, in front of the computer lab
  • Read: Landes Lounge (southwestern wing), in the basement near the computer lab
  • Teter: Rabb (center building), towards the back in the Game Area
  • Willkie: North building, towards the right near the computer stations
  • Wright: Campbell, across from the center desk in Wright library

When you visit the Laptop ER stations, TCC recommends that you bring your computer's original driver disks and power cable. Fill out a ticket (available at the residence hall center desk or ER station). You must stay with your laptop during the entire repair process.

If you do not need immediate assistance, you can also request that a TCC consultant visit your room between noon and 6pm on Monday, August 13 through Saturday, August 18. To do so, visit an ER station and schedule an appointment that fits your schedule. TCC recommends filling at least two timeslots in case the station has increased traffic.

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Apartment housing

For assistance before move-in week, call the Support Center to schedule an appointment. During move-in week, in addition to scheduling appointments, you can also visit the ER station in Eigenmann (if you live in Tulip Tree, Campus View, Evermann, or BBHN) or Read (if you live in University East).

Phone assistance is also available 24 hours a day, 7 days a week from the Support Center.

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Personal WAPs

The IU Secure wireless network is available in all IU Bloomington and IUPUI dormitory residence halls, as well as Campus View, Hillcrest Apartments, Tulip Tree, 3rd & Union Apartments, and Union Street Center. If IU Secure is not yet available in your campus residence, you may operate a properly configured, FCC-approved wireless access point (WAP) as an exception to the IT-19 Extending the University Data Network and IT-20 Wireless Networking policies from the University Information Policy Office (UIPO). Once IU Secure is available in your residence, this exception will no longer apply and you will need to remove your WAP from the network. For details, see At IUB, if my campus residence does not yet have IU Secure wireless network access, how do I configure a wireless access point?

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IUPUI

If you are an IUPUI resident arriving on Saturday, August 18, you can stop by the laptop ER station at the Riverwalk UITS table from noon to 4pm. Additionally, you can schedule an appointment at the Ball Hall residential lab (BR163) Saturday between 1pm and 7pm or Sunday, August 19 between noon and 6pm.

After Sunday, August 19, contact the UITS Support Center to schedule an appointment.

Normal RTC hours are Sunday noon to 4pm, Monday-Thursday noon to 8pm, and Friday noon to 4pm; these hours will begin Monday, August 20.

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Ethernet cables

All campus housing facilities at IUPUI use commercial Ethernet cables. During move-in, you can purchase cables at The Corner, located at 415 Porto Alegre Street, adjacent to the entrance to Orvis House and in the heart of the campus apartments. After move-in, you can purchase cables from The Corner's Contracts and Assignments Office located at 405 Porto Alegre Street (Orvis 170).

Before or after move-in, you can also purchase cables at computer stores throughout Indianapolis.

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This is document aoye in domain all.
Last modified on August 14, 2012.

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