ARCHIVED: At IU, using Outlook 2003, when I try to search the Global Address List using my IMAP account, what does the error message "unavailable critical extension" mean?
Note: At Indiana University, this document does not apply if Outlook is configured for an Exchange account. For more information about configuring your Outlook 2003 account to search IU's Global Address Book (GAL), see ARCHIVED: Search the Global Address List in Outlook using IMAP
You may experience problems using Microsoft Outlook 2003 when browsing an LDAP server's address book with more than 5,000 entries. Due to the large size of IU's GAL, if you are using Outlook 2003 with an IMAP account (for example, a Cyrus mail account), you may see the following error messages when you try to open the Address Book:
"Unavailable critical extension."
After you click
, you'll see this error message:"The action could not be completed."
The error messages implies that you cannot make an LDAP query. This is not so. The reality is that Outlook's Address Book simply cannot build a list for you to scroll through; that is actually the action that cannot be completed. You can still make the query; you'll just have to bypass the list that the Outlook Address Book builds. To do so, try the following options.
To use the
function in Outlook's Address Book:- From either the message composition window or Outlook's main screen, from the menu, select .
- Click
Note: You will see the above error messages each time you attempt to search the GAL by opening the Address Book.
to close the error messages.
- If you opened the Address Book from the message composition window, go to the button in the lower left corner, and then select . If you opened the Address Book from Outlook's main screen, from the menu, select .
- In the
Find
window that appears, enter your search criteria, and then click to search.
While composing a message:
- Begin a new message by clicking the button. Alternatively, from the menu, select , then .
- In the "To..." field, type the last name, a comma, and then
the first name of the person to whom you wish to send a message. Then
type
Ctrl-k
(hold down theCtrl
key and then press the letterk
). - The name should resolve and be underlined. If there are
several people with the same name, the
Check Names
dialog box will open with a list of matching names. Select the correct name, and click .
Long-term solution
To fix this problem so that you can open and search the Address Book normally, you must edit the registry to disable Outlook's address list browsing functionality. To do so:
- From the menu, select .
- In the "Open:" field, type
regedit
, and then click . - Navigate to the following key:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook
- From the menu, select , then .
- Type
LDAP
and pressEnter
. This will create a new folder on the left calledLDAP
. - Select this new folder. Then, from the menu, select , and then .
- Type
DisableVLVBrowsing
, and pressEnter
. This will create a new entry on the right called .Note: Be sure to enter
DisableVLVBrowsing
exactly as you see it. - Select the entry. From the menu, select .
- In the
Edit DWORD Value
dialog box that appears, in the "Value data:" field, enter1
(the numeral one). - Click , and then close the Registry Editor.
For more information about errors using LDAP in Outlook 2003, see article 820864 at the Microsoft Help and Support web site.
This is document apfk in the Knowledge Base.
Last modified on 2018-01-18 14:24:14.