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In Outlook, what should I do if my reminders aren't working?

Important: As of April 8, 2014, Microsoft no longer supports Windows XP with security updates. To ensure the highest security standards, the UITS Support Center no longer registers Windows XP devices to the IU network. UITS strongly recommends that you look into the options for replacing or upgrading your Windows XP computers for full compatibility with IU systems. See About end of life for Windows XP.

If you have set reminders in Outlook 2010, 2007, or 2003 and they are not working, you may have one of the following problems:

  • You have not opened Outlook. Outlook must be running for reminders to display.

  • You do not have your Calendar or Task reminders in your primary folder (i.e., the folder where you receive messages). Make sure you've created your reminders in the same folder that you receive your email, either your mailbox Inbox or your personal folders file Inbox.

  • You have not specified a location for your email to be delivered. To find and change your delivery location, follow the appropriate steps below.

    Outlook 2010 and 2007:

    1. In Outlook 2010, click the File tab. From the Account Settings drop-down menu, click Account Settings... .

      In Outlook 2007, from the Tools menu, select Account Settings... .

    2. On the Email tab, make sure the field "Selected e-mail account delivers new e-mail messages to the following location:" displays "Mailbox-Lastname, Firstname Middle\Inbox".

    3. If desired, change the delivery location on the Data Files tab.

    4. When you are done, click Close.

    Outlook 2003:

    1. From the Tools menu, select Email Accounts... .

    2. In the Email Accounts window, make sure that View or change existing email accounts is selected, and click Next.

    3. In the "Deliver new email to the following location:" field, make sure you have a mailbox selected.

    4. Click Finish when you are done.

  • Your Reminders folder may be damaged or contain corrupt items. To clear and regenerate your Reminders folder:

    1. If Outlook is open, quit the application.

    2. In Windows 7 or Vista, from the Start menu, in the "Search programs and files" field, enter: outlook /cleanreminders

      In Windows XP, from the Start menu, select Run... , and in the "Open:" field, enter:

      outlook /cleanreminders

    3. Click OK to exit the window.
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Last modified on March 24, 2014.

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