What should I do if I am having problems accessing course materials through E-Reserves or Ares?

At Indiana University, if you are having problems using your course's electronic reserves page (E-Reserves, or Ares at IUPUI), try the following:

• If you have forgotten your password, contact your instructor for your course's password. At IUPUI, log in with your Network ID, rather than a course password.
  
  
• Use a different web browser. Access problems may occur when you are using Internet Explorer if you follow a link to your course's electronic reserves page from within Oncourse CL or OneStart. If you are using Internet Explorer, try using an alternate browser, e.g., Firefox. Students with a valid IU Network ID can download Firefox from IUware.

  If you wish to use Internet Explorer, follow these steps to change your settings:

  1. In Internet Explorer, from the Tools menu, select Internet Options... .
  2. Click the Privacy tab, and under "Settings", move the slider bar to Medium.
  3. Click the Sites... button. Under "Address of Web site:" type indiana.edu , and then click Allow.
  4. Click OK twice to save your settings.
  
  
• Try accessing your materials directly from the E-Reserves search page, where you can search for your course by its number, the department, or your instructor. To access your course's materials, you will need a password from your instructor. Contact your instructor if you do not have the password.
  
  
• If you are trying to reach your course page through a specific URL, you may have an incorrect link. Try browsing to the appropriate main portal at your campus:
  
  
  • IUB
  • IUPUI
  • IU East
  • IU South Bend
  • IU Southeast
  
  
• The regularly scheduled maintenance period for E-Reserves is Friday-Saturday midnight-noon. Try again after noon on Saturday.
  
  
• Check the status of E-Reserves on the IU network and system notices web page. For more information, see At IU, what are my options for accessing IT Notices? If the E-Reserves system is down, try these alternative links on the backup server:
  
  
  • IUB reserves backup
  • IU East reserves backup
  • IU South Bend reserves backup
  • IU Southeast reserves backup

Note: Recently updated course pages may be missing information because the backup server has not yet copied recently uploaded documents from the primary server. IUPUI's University Library maintains the backup server for Ares, which is not listed above. For Ares support, see At IUPUI, whom can I contact for Ares support?

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