What are phishing scams and how can I avoid them?

On this page:

• Phishing explained
• Avoiding phishing scams
• Warnings
• Reporting phishing attempts
• Example of a phishing scam

Phishing explained

Phishing scams are typically fraudulent email messages appearing to come from legitimate enterprises (e.g., your university, your Internet service provider, your bank). These messages usually direct you to a spoofed web site or otherwise get you to divulge private information (e.g., password, credit card, or other account updates). The perpetrators then use this private information to commit identity theft.

One type of phishing attempt is an email message stating that you are receiving it due to fraudulent activity on your account, and asking you to "click here" to verify your information. See an example below.

Phishing scams are crude social engineering tools designed to induce panic in the reader. These scams attempt to trick recipients into responding or clicking immediately, by claiming they will lose something (e.g., email, bank account). Such a claim is always indicative of a phishing scam, as responsible companies and organizations will never take these types of actions via email.

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Avoiding phishing scams

Indiana University and other reputable organizations will never use email to request that you reply with your password, Social Security number, or confidential personal information. Be suspicious of any email message that asks you to enter or verify personal information, through a web site or by replying to the message itself. Never reply to or click the links in a message. If you think the message may be legitimate, go directly to the company's web site (i.e., type the real URL into your browser) or contact the company to see if you really do need to take the action described in the email message.

When you recognize a phishing message, delete the email message from your Inbox, and then empty it from the deleted items folder to avoid accidentally accessing the web sites it points to.

Always read your email as plain text.

For help, see Microsoft Support.

Phishing messages often contain clickable images that look legitimate; by reading messages in plain text, you can see the URLs that any images point to. Additionally, when you allow your mail client to read HTML or other non-text-only formatting, attackers can take advantage of your mail client's ability to execute code, which leaves your computer vulnerable to viruses, worms, and Trojans.

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Warnings

Reading email as plain text is a general best practice that, while avoiding some phishing attempts, won't avoid them all. Some legitimate sites use redirect scripts that don't check the redirects. Consequently, phishing perpetrators can use these scripts to redirect from legitimate sites to their fake sites.

Another tactic is to use a homograph attack, which, due to International Domain Name (IDN) support in modern browsers, allows attackers to use different language character sets to produce URLs that look remarkably like the authentic ones. See Don't Trust Your Eyes or URLs.

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Reporting phishing attempts

• If the phishing attempt targets IU in any way (e.g., asks for IU Webmail users to "verify their accounts", includes a malicious PDF directed to university human resources, or impersonates IU or UITS), forward it with full headers to the University Information Security Office (UISO) at  it-incident@iu.edu ; for help with headers, see In email, what are full headers?

  Note: The UISO can take action only if the message originated from within IU or targets the university. All other spam should be reported to the appropriate authority below. If the message did originate from within IU, please see What should I do when I get spam email?

• You can report a phishing scam attempts to the company that is being spoofed.
  
  
• You can also send reports to the Federal Trade Commission (FTC).
  
  
• Depending on where you live, some local authorities also accept phishing scam reports.
  
  
• Finally, you can send details to the Anti-Phishing Working Group, which is building a database of common scams to which people can refer.

For more about phishing scams, see Phishing.

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Example of a phishing scam

The following phishing scam was targeted at IU Webmail users:

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