Managing your IU group or departmental accounts

Note: IU's VPN is intended for individual computing accounts only. Group and departmental accounts cannot access the VPN. See Why can't I make a VPN connection through an IU group or departmental account?

Getting your initial IU group or departmental accounts

Before your group or department can be issued technology accounts at Indiana University, you will need a faculty or staff sponsor to request a username for the account. To request a username, faculty and staff should:

1. Go to the Account Management Service at: https://itaccounts.iu.edu/
2. Select Manage my IU computing accounts.
   
   
3. You might see a page asking you to log into the Central Authentication Service; if so, enter your Network ID. If not, skip to the next step.
   
   
4. Click request new group username.
   
   
5. Enter and re-enter the group username you want in the first two fields; in the "Display name:" field, enter the full name of your group. Select the campus and department associated with the group, and enter a brief description of the group's purpose.
   
   
6. Click Submit.

When your username request has been approved, you will receive an email notification stating that you can now create your group's first IU computing accounts using the Account Management Service (AMS).

To create your initial IU group or departmental accounts:

1. Go to the Account Management Service at: https://itaccounts.iu.edu/
2. Select Manage my IU computing accounts.
   
   
3. You might see a page asking you to log into the Central Authentication Service; if so, enter your Network ID. If not, skip to the next step.
   
   
4. Click create group accounts.
   
   
5. If your group account request has been approved, the username you requested will be displayed. To create the account, select the username and follow the directions on screen.
   
   
6. Click Submit.

Your group or departmental accounts will usually include a Network ID account, which allows you to create and manage other technology accounts as well as log into certain university services; an ADS domain account, which allows you to authenticate to university resources; and an email account.

Getting additional IU group or departmental accounts

Other IU accounts available to groups or departments include accounts on certain Unix systems, as well as the IU central web server (Webserve). For more information, see What computing accounts are available at IU?

Changing your IU group or departmental account passphrase

Changing your passphrase periodically is a good way to help keep your technology accounts secure. Moreover, synchronizing your passphrase (i.e., "changing" your passphrase to the same value) through the Passphrase Maintenance utility often helps resolve issues logging into some IU services.

Every group, department, or student organization account has an official "owner" or sponsor, usually a faculty member. This account owner is the only person authorized to change the group account passphrase, even if there are other people who regularly log into and use the account.

If you are the account owner, to change or synchronize your IU group or departmental passphrase:

1. Close all applications other than your Internet browser.

   In your browser, if you are using the Account Management Service, in the left column, click change current passphrase. Otherwise, go to the Passphrase Maintenance page at:

   https://passphrase.iu.edu/
2. In the first field, enter your Network ID username; if you want to change the passphrase to a group or departmental account, enter the username of that account instead.
   
   
3. In the next field, enter the Network ID passphrase.
   
   
4. In the last two fields, enter the passphrase you want the account to have. All accounts associated with the Network ID will be set to this new passphrase.

   You can use the Passphrase Maintenance page either to change all your passphrases at once or to synchronize all accounts under your Network ID to the same passphrase. For information on selecting a valid and secure passphrase, see Passwords and passphrases.

5. Click Change Passphrase.

If you are not the account owner and you would like to change the passphrase on an IU Bloomington group account, you must request a change of ownership of the account. The current owner should contact  valid@indiana.edu  or  actadmin@iupui.edu  for more information.

Resetting your IU group or departmental account passphrase

If you have forgotten your passphrase, you can have it reset to regain access to your IU technology accounts. Account owners for groups and departments have the following options for resetting their passphrases:

• In person: Take a photo ID to one of the UITS Support Center walk-in offices. You will need to know your University ID number. Once a consultant has confirmed your identity, allow 20 minutes for your passphrase change to process.

  For information about Support Center walk-in offices (hours and locations), see UITS Support Center walk-in locations and services.

• By mail: If you cannot visit the Support Center, you may obtain a Passphrase Change Form at: https://kb.iu.edu/data/axkw.html

  Print this form, fill it out, and either mail it to the address indicated on the form or fax it to 812-855-0354, attention VALID. A new passphrase will be generated and mailed to you in approximately one week.

For help, contact your campus Support Center.

Also see:

• At IU, how do I change information displayed in the online IU Address Book and the Global Address List?