At IU, if I have forgotten my Network ID passphrase, how can I reset it?

Important: Use these directions if you have forgotten your Indiana University Network ID passphrase. If you know your passphrase, and want to change it, do not use the directions below; instead, see At IU, how do I change my Network ID passphrase?

If you have forgotten your passphrase, you can have it reset to a new value:

• Students, faculty, staff, and IU affiliates are eligible to use Self-Service Passphrase Reset.
• Accounts belonging to groups, departments, or organizations are not eligible to use the Self-Service system, and will have to request a reset in person, or by mail or fax.
• IU applicants who have problems with their passphrases should contact their campus Support Center for assistance.

Note: For security reasons, UITS must be able to verify your identity in order to reset your passphrase. All of the following methods require that you know your 10-digit University ID number; see At IU, what is a University ID, and how do I find out what mine is?

Using Self-Service Passphrase Reset

To use Self-Service Passphrase Reset, you must already be enrolled in the system, and your identifying questions and answers must already be configured. Most people will have been automatically enrolled when creating their first IU accounts; otherwise, see At IU, how do I enroll in Self-Service Passphrase Reset or change my questions?

1. Go to the Passphrase Maintenance page at: https://passphrase.iu.edu/
2. Under the heading "What if I forgot my passphrase?", at the end of the first sentence, click reset your passphrase. Click Start to begin the reset process.

   Note: Once you click Start, you will have a limited amount of time to successfully complete the reset. If you do not complete it in that time, you will be locked out and unable to resume the process. If this happens, contact your campus Support Center for assistance.

3. Enter your last name, date of birth, and University ID number in the appropriate fields. Enter the code provided in the last field. Click Continue.
   
   
4. For each question, enter the answer you provided when you enrolled in the system; be careful to spell your responses correctly. Click Continue.
   
   
5. When you have successfully answered the questions, you will be able to choose a new passphrase; follow the guidelines on the page, or see Passwords and passphrases. Enter and re-enter your passphrase in the fields provided, and then click Reset Passphrase.
   
   
6. Click Exit.

Resetting your passphrase in person or by mail or fax

For IU groups and organizations, and for individuals not enrolled in Self-Service Passphrase Reset, UITS can reset a passphrase as follows:

• In person: Take a photo ID to your campus Support Center. You will need to know your University ID number. Once a consultant has confirmed your identity, allow 20 minutes for your passphrase change to be processed.
  
  
• By mail or fax: If you cannot visit the Support Center, you may fill out a Passphrase Change Form; see How can I request a passphrase reset by mail or fax?

Note: All group or departmental accounts must have a sponsor who is an active faculty or staff member (as reported by HRMS). If the sponsor leaves the university or through change of HR status becomes ineligible to sponsor an account, the sponsored account(s) will be removed. To ensure the continuity of your group accounts, see How do I transfer ownership of a group or departmental account? or My group or departmental account doesn't have a sponsor; what should I do?

The account sponsor, or owner, is the only person authorized to reset the group account passphrase, even if there are other people who regularly log into and use the account.