In OneStart, why can't I view my class roster?

If you are the faculty of record for a class, you can view your class rosters in OneStart. For directions, see In OneStart, how do I view and use class rosters? If you are unsure whether you are the faculty of record, or to have that status changed, contact the Office of the Registrar on your campus; see How do I contact the Office of the Registrar at each IU campus?

Users with dual roles in OneStart, such as "student" and "faculty", might have problems viewing class rosters. In OneStart, if you click a student link before viewing a class roster, OneStart establishes the PeopleSoft session in student self-service mode. When that happens, the system blocks you from viewing information specific to the instructor mode, preventing access to class rosters.

To fix this problem:

1. Close all browsers.
   
   
2. Clear your browser cookies, cache, and history. For instructions, see:
   
   
   • How do I clear my web browser's cache?
   • In Microsoft Internet Explorer for Windows, how do I view and control cookies?
   • In Safari for Mac OS X, how do I view and control cookies?
   • How do I clear my web browser's history?

   If you use a browser other than those mentioned above, either search the Knowledge Base for documents pertaining to your browser or contact your campus Support Center.

3. Open your browser and log into OneStart again, clicking only instructor links.

These steps should restore your access to student rosters in OneStart. If you continue to have problems, contact your campus Support Center.

Also see:

• For OneStart, how can I get help or ask questions?