Indiana University
University Information Technology Services
What are archived documents?

Login is for authorized groups (e.g., UITS, OVPIT, and TCC) that need access to specialized Knowledge Base documents. Otherwise, simply use the Knowledge Base without logging in.


ARCHIVED: If I lose my ability to connect to IU's VPN on January 24, 2007, what should I do?

For security and scalability purposes, Indiana University has begun upgrading the infrastructure for wireless and remote connections to the IU network. As of January 24, 2007, as part of the upgrade, VPN service via the PPTP protocol will be available only at and The servers at and will no longer use the PPTP protocol after that date; they will use only IPsec.

These changes may not affect you; if your current settings continue to work, do not change them. But if you cannot connect with your current settings, do the following:

If you need help reconfiguring your computer, call the Support Center at 812-855-6789 (IU Bloomington) or 317-274-4357 (IUPUI).

This is document auji in domain all.
Last modified on March 31, 2010.

I need help with a computing problem

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
  • All fields are required.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

I have a comment for the Knowledge Base

  • Fill out this form to submit your comment to the IU Knowledge Base.
  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.