UMS voice mail quick-reference guide

If you use Unified Messaging Service (UMS), you may find the instructions below useful.

To access the system, dial your UMS system number:

• IUB: 812-856-9800
• IUPUI: 317-278-4288

Your mailbox number is your 10-digit campus telephone number (e.g., 812-855-4848).

Message storage

• New unread messages are kept 30 days.
• Deleted messages are kept 5 days.
• Saved messages are kept 30 days.

To return to the previous menu, press  * .

The system will prompt you with selections for all input, though you do not have to wait for prompts to enter commands.

Note: Many of the following options have additional selections that are not listed. Depending on the option you choose, the system will present you with a list of additional choices if they are available.

• Listen to new voice mail: 1 + 1

  While listening to a message, you can:

  • Save the current message: 1
  • Forward the message to another mailbox: 2
  • Skip to the next message: 3
  • Replay the current message: 4
  • Rewind six seconds: 5
  • Fast-forward six seconds: 6
  • Delete this message and play the next: 7
  • Decrease volume: 8
  • Increase volume: 9

  After listening, you can save, forward, skip, replay, or delete as listed above, or you can:

  • Reply to a caller: 5
  • Play the text of the message (i.e., the email notification; does not include the content of a voice message): 6
  • Listen to envelope information: 8
  
  
• Listen to saved voice mail: 1 + 2
  
  
• Set status to "Out of Office": 5 + 1 + 7
  
  
• Record a greeting: 5 + 4 + 1
  
  
• Record your name: 5 + 4 + 5
  
  
• Change your passcode: 5 + 5 + 3
  
  
• Restore deleted messages: 5 + 7 + 4
  
  
• When placing a call, you can bypass the user greeting and leave a message: 1 + 1

For help learning how to use UMS, view the UMS Voicemail Training Video, or print the UMS Wallet Card of common shortcuts.

If you have questions about your UMS account on an office phone, contact a Telecommunications Consultant at 812-856-2287 (IUB) or 317-274-3004 (IUPUI). Campus housing residents at IUB and IUPUI, contact Campus Housing Telephone Services at 812-855-4455. (This call is free from any campus phone at either campus by dialing 5-4455.) To report trouble with UMS, call 812-855-2111 (IUB) or 317-274-3004 (IUPUI).

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