In Outlook Web App, how can I manage my Exchange ActiveSync device?

Note: OWA now has the same functionality across major browsers in most cases; see In Outlook Web App (OWA), what are the "Premium" and "Light" interfaces? For more information on using OWA, with your Inbox displayed, click ? (the question mark) at the top right.

In Indiana University's Exchange 2007 environment, you can remotely manage some aspects of a mobile device with Outlook Web App (OWA) and Exchange ActiveSync. When you log into OWA, in the Options menu, Mobile Devices is listed on the left side of the screen. This Mobile Devices screen in OWA will allow you to see all devices that have been synchronized with your Exchange account. You can see details about these devices in the "Status" column, including the type of device and the first and last times the device was synchronized.

Note: You must use Internet Explorer to see all the Mobile Devices options available.

Using the Mobile Devices screen in OWA, you may end an ActiveSync partnership with a mobile device, wipe all the data from a device, or gain access to a device for which you have lost the password. If multiple devices are associated with your account, you will need to check the box next to the device you wish to modify before clicking the desired feature. Following is detailed information about each feature:

• Remove Device from List: This will immediately end a partnership between the mobile device and the Exchange server. Use this if a device is lost or stolen, or if you purchase a new device and want to stop delivery to the old unit.
  
  
• Wipe All Data from Device: This feature resets the device back to its original state. Be aware that this will erase all personal data and settings on the device and return it to the factory defaults. This will also affect external storage cards that may be in the device. This command will take effect after the device's next successful sync with the server.

  Note: You must remove the unit from the device list once the device wipe command has succeeded. If not, the next time you set up the ActiveSync partnership with the same device, it will attempt to wipe itself again.

• Display Recovery Password (Windows Mobile 6 only): This option allows you to access your device if you've lost or forgotten the password. To unlock your device:
  
  
  1. Press Menu, and then select Reset password.
  2. The device will alert you that you must select a new password and supply a recovery password, which you can find in OWA. Once you have accepted, create a new password, and then press OK.
  3. The screen will tell you where to find the recovery password and provide a space to enter it. Enter the recovery password, and then press OK.
     
     
  You should now be able to use the new password when unlocking the mobile device.

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