UMS and UniCom Enterprise Voice feature comparison
In Indiana University's UniCom service, UniCom Enterprise Voice replaces the Unified Messaging Service (UMS). The following table compares the voice mail features of these two services; for a comparison of other UniCom features in different modes, see IU UniCom feature comparison.
| Feature | UMS | UniCom Enterprise Voice |
|---|---|---|
| Requires an Exchange email account | No | Yes |
| Can be used on a phone line with the Multiple Appearance Directory Number (MADN) feature activated | Yes | No |
| Can be used on a phone line with the Automatic Call Distribution (ACD) feature activated | Yes | No |
| Delivers voice mail messages to email inbox | Yes | Yes |
| Has option to not deliver voice mail messages to email inbox | Yes | No |
| Speech-to-text preview of the voice mail message embedded in the email message | No | Yes |
| Choose to play voice mail messages over a phone (instead of through email) | Yes | Yes |
| Manage voice mail messages using telephone touchtone commands (e.g., Call, Delete, Reply) | Yes | Yes |
| Replay, rewind, pause, and fast-forward messages during playback | Yes | Yes |
| Have email messages read over the phone | Yes | Yes |
| Listen to Exchange calendar appointments over the phone | Yes | Yes |
| Hear total number of new/saved voice mail or email messages in inbox when calling in | Yes | Yes |
| Record voice mail greetings for all callers | Yes | Yes |
| Voice mail greeting can be quickly modified using Lync | No | Yes |
| Configure custom greetings for specific callers or date/time periods | Yes | No |
| Use an alternate greeting when set to "Out Of Office" in Outlook | No | Yes |
| Incorporates a voice user interface with speech recognition | No | Yes |
| Modify Exchange calendar appointments using voice commands (e.g., "Accept", "Decline", "Cancel", "Call Organizer", "Call Location", "Attendance Details", "I'll be late") | No | Yes |
| Manage voice mail and email messages using voice commands (e.g., "Find By Name", "Delete", "Flag for Follow-up", "Forward") | No | Yes |
| Listen to voice messages with Microsoft Windows Media Player controls embedded within the email message | No | Yes for Windows only (with Outlook and Outlook Web App Premium interface) |
| Look up and manage personal contacts and names in the directory using voice commands (e.g., "Call the Office", "Call the Cell", "Send a Message") | No | Yes |
| Define a number for when caller requests to be transferred to an operator | Yes | Yes |
| Set "Follow Me" rules on inbound calls to a list of phone numbers | Yes | Yes |
| Set "Forward" rules based on date/time and caller number | Yes | Limited (forwarding options based on Outlook working hours) |
| Set "Notify Me" rules based on date/time and caller number; notices can be sent to email addresses, pagers, or text messages | Yes | No |
| Set "Do Not Disturb" rules based on date/time and caller number | Yes | Limited (can set presence to "Do Not Disturb" and can block specific contacts) |
| Set "Forward Copy" rules based on date/time and caller number | Yes | Limited (can be accomplished with Outlook rules) |
| Change voice mail playback sort order (Oldest vs. Newest) | Yes | No |
| Reset PIN (dial-in passcode) | Yes (with web interface) | Yes (with Outlook or Outlook Web App Premium interface) |
| Access voice mail within Lync without requiring PIN | No | Yes for Windows only |
| Change Outlook "Out of Office" status with voice user interface | No | Yes |
| Redirect an active, incoming call immediately to voice mail | No | Yes (with Lync) |
| Set rule to forward all incoming calls directly to voice mail | Yes (with telephone forwarding) | Yes (with Lync) |
| User can set number of seconds before calls are redirected to voice mail | Yes (with a telephone feature) | Yes |
| Voice Mail message displays enhanced contact details for callers found in the directory or personal contacts | No | Yes |
| Configure missed call notifications for calls terminated before voice mail answers | No | Yes in Windows; for Mac, see * below. |
*Missed call notifications are turned on by default; you can change settings in Lync for Windows. To change settings for Mac, connect to the Windows client via Remote Desktop; see In UniCom Enterprise Voice, how do I configure team calling?
This is document axef in domain all.
Last modified on July 27, 2012.
Last modified on July 27, 2012.
