How can I request a passphrase reset by mail or fax?

If you have forgotten your Indiana University Network ID passphrase and you are unable to reset it using the self-service reset system or by visiting a Support Center walk-in location, you can request a reset via mail or fax.

Print and complete one of these forms:

• PassChangeForm (PDF format)
• PassChangeForm (Microsoft Word format)

If a printer is unavailable, create your own form by including all of the following information:

• The fact that you are requesting a passphrase reset
• Your IU Network ID username
• Your 10-digit University ID number (UID)
• Your full name (last, first, and middle initial)
• Your mailing address
• Your telephone number (including area code)
• Your signature
• The current date

Send your request to:

UITS Accounts Administration
2709 E. Tenth Street
Bloomington, IN 47408-2671

Alternatively, you may fax your request to 812-855-0354.

Your request will be processed within two business days of receipt in the Accounts Administration office. Your new passphrase will be mailed to the address you include in your request.

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