In EPIC, what should I do if I get an error when I try to shop contracts?

Any of the following may cause an error when you try to access punchout vendors in EPIC:

• Cookie settings: Set your browser to accept cookies. For instructions, see the following:
  
  
  • In Internet Explorer, how do I view and control cookies?
  • Using Firefox, how do I view and control cookies?
  • In Safari for Mac OS X, how do I view and control cookies?
  
  
• Cache issues: Clear your cookies and your cache. See How do I clear my web browser's cache, cookies, and history?
  
  
• Vendors not previously accessed: Cannon IV and HP products require that the user's department be registered before anyone from the department is allowed access through EPIC. If you are attempting to order from one of these companies and your department has never ordered from them before, contact the UITS Support Center.
  
  
• Browser compatibility: Most modern browsers should work with EPIC, but you can verify your browser's compatibility in At IU, which web browsers does EPIC support?

Note: When prompted by Internet Explorer to view secure or insecure content, be sure to select the option that displays all content, both secure and insecure. Depending on your version of Internet Explorer, this might mean selecting Yes or No. For more, see Cross-site scripting and EPIC is not displaying.

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