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In Windows, what should I do about error messages during removal and installation of Adobe software?

In Windows, if you uninstall an Adobe program in order to install a newer version of the program, you may receive one of the following error messages:

The installation source for this product is not available...

Error 1612 Missing source media.

Error 1714: Cannot remove older version...

The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'Adobe [product] .msi' in the box below.

Error 1714 The older version of Adobe [product] cannot be removed. Contact your technical support group.

To prevent these error messages, try the following steps:

  1. Make sure the Adobe product you are attempting to upgrade is not listed within the Add/Remove Programs control panel; see In Windows, how do I uninstall programs?

  2. Restart your computer if any programs were uninstalled.

  3. Download and install the Windows Installer CleanUp Utility (this utility works for both 32-bit and 64-bit versions of Windows).

    If you are using Windows Vista, right-click msicuu2.exe (the executable file for the cleanup utility) and choose Run as administrator.

  4. Download and use Adobe's Creative Suite cleaner tool for problems installing and uninstalling CS3, CS4, or CS5/5.5 software.

If you still receive an error message after following these steps, contact your campus Support Center.

This is document axvw in domain all.
Last modified on November 11, 2011.

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