Using Umail, why can't I access my mail through a POP or IMAP client, or my mobile device?
If you have made multiple failed login attempts to Umail through any IMAP or POP client, Google's servers will automatically lock access for security reasons. When this happens, you will see the following error message:
Web login required (Failure)
Additionally, if you configure Umail for your mobile device using your provider's IMAP configuration instructions, you may be locked out, especially if you mistakenly enter your Indiana University Network ID password instead of the vendor one. You may not always get an error message on your mobile device, or you may get an error that is not descriptive. However, even if you use a mobile device or a POP/IMAP client, you will still have mail access through https://umail.iu.edu, as the problem only occurs with POP/IMAP access.
Failed login attempts are usually due to simple problems; for example, you may have changed your Umail vendor password, but forgotten to update your email program. You may also have accidentally misconfigured other settings in your email program, and then let it try to log in for an extended period of time.
To unlock IMAP and POP services in Umail:
- Visit Google's unlock
CAPTCHA page.
- Enter your email address for Umail. For example, if your Umail username is dvader
your Umaill address will be
dvader@umail.iu.edu.
- Enter your Umail password.
Note: This is not the same as your Network ID passphrase.
- Enter the CAPTCHA code (i.e., the letters you see in
the picture) into the blank field.
- Click
Unlock.
Once you have unlocked your account, reconfigure your email program or mobile device with the correct settings and password; see Configuring an email client for Imail or Umail or Where can I find instructions for using my mobile device to access information in my Imail or Umail account? Then, launch the email program to make sure you can access Umail, or see if you're able to view messages on your device.
The information in this document was adapted from Google Help's My client isn't accepting my username and password.
Last modified on January 26, 2012.
