ARCHIVED: Known issues and changes for the implementation of Exchange 2010 at IU

In Google Chrome, some of the button functions at the top, notably Attach File, Insert Picture, Address Book, and Check Names, do not work. This most often manifests as an inability to add an attachment or look up someone in the Address Book.

Those dialogs open in modal windows. Google Chrome discontinued support for modal window use. At this time, there is no workaround in Chrome; use Internet Explorer or Firefox to access those functions in OWA. Alternatively, you can use Outlook or an IMAP mail program.

For more, see:

• Chrome's Lack of Support for showModalDialog Breaks Some Enterprise Web Apps
• Google kills showModa\ lDialog API in Chrome 37 and does evil to Exchange.

Known issue; will be fixed in Exchange 2013

Users may experience issues receiving instant messages while using the integrated Lync functionality within Exchange Outlook Web App. To avoid this issue, use a full version of the Lync client. IU is working with Microsoft to resolve this issue.

Known issue; will be fixed in Exchange 2013

Entourage client update required

Older versions of Entourage no longer work with the Exchange environment. Entourage users should upgrade to Outlook 2011.

Significant changes to Outlook Web Access, providing a seamless and consistent interface across all web browsers and operating systems. The name will change as well; Outlook Web Access will be called Outlook Web App (OWA). See Outlook Web App.

Changes when mailbox is moved to Exchange 2010 servers starting in June

Retention cleared at mailbox migration

When your mailbox is moved to the new Exchange 2010 mailbox servers, all deleted data that is still in retention (i.e., available for recovery) is cleared. A new retention of 15 days will begin after the move. This applies to data you've purged from the Deleted Items folder and from other folders. (For more about retention, see Recover deleted items from Exchange at IU)

"Sent" time stamp issue for email auto-forwarded by a rule in Outlook

If a user has an Outlook rule that automatically forwards mail to another account, the forwarded message's "Sent" time stamp in the body of the message will be four hours ahead of the original sent time stamp.

Known issue; will be fixed in Exchange 2013

Avast Antivirus v5.0 deletes text from outgoing email messages

In Outlook 2007, when you send an email formatted as HTML (the default setting), Avast Antivirus will delete all the text in the body when the option to scan outbound messages is enabled in Avast's Mail Shield settings.

To avoid this problem, either disable the Scan outbound messages option, or do not use HTML in Outlook. To change your Outlook settings, from the Options tab, select either Plain Text or Rich Text.

Known issue; will be fixed in Exchange 2013

Editing or creating Notes in OWA

In Outlook Web App, you can no longer create or edit Notes.

In Outlook Web App, you can no longer access Microsoft Office SharePoint document libraries and Microsoft Windows file shares.

Modifying members of an Exchange distribution list in the GAL

Exchange 2010 has changed the way distribution lists are managed. You will not be able to modify members of an Exchange distribution list until permissions of the list are updated. To update the list permissions, see ARCHIVED: Why can't I modify my Exchange distribution lists in the GAL?

Outlook prompts for login credentials

Outlook might prompt for a username and password when you try to access it. If your username and password do not allow you to log in, try entering your username in this format: ads\username.

Email latency issues with Outlook 2007

Changes to your Outlook folders (including receipt of new email messages) do not appear until you click another folder, click Send/Receive, or you log out and then log in again to Outlook. OWA is not affected by this issue.

Cannot add delegate(s) to or remove delegate(s) from an Exchange account or resource room

When you try to add a delegate to or remove a delegate from an Exchange account or resource room, you might get an error message stating you do not have permissions to perform the task. If the Exchange account is a group account, try logging into the computer as that group account, creating an Outlook profile for it, and then adding/removing the delegate(s). If that does not work, try following the directions in this Microsoft article.

If you are using Outlook 2010, do not install the hotfix and only make the registry changes. You will also need to use the Office 14.0 branch instead of Office 12.0, i.e.:

  HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Preferences

If you sort your email messages in Outlook by Category, you might receive the following error: "There are no items to show in this view." A workaround for this issue is to use Outlook in cached mode.

Known issue; will be fixed in Exchange 2013

Unable to soft delete some messages after installing Exchange 2010 SP2 RU6 or SP3

After installing Exchange 2010 SP2 RU6 or SP3, you may be unable to soft delete messages containing voice mail attachments, or messages with attachments (such as PDF) sent from a fax server, printer, or scanner. For workarounds, see this Microsoft article.

Known issue; will be fixed in Exchange 2013

Mac Mail for Mac OS X 10.6 settings change required

Mac OS X 10.6 users with Mac Mail configured for Exchange must update their internal and external server settings to legacy.exchange.iu.edu. Once the users' mailboxes are moved in June, these settings will need to be changed back to www.exchange.iu.edu.

Fixed; known issue during the migration, which has ended

Other WebDAV or EWS client changes

Any other clients (including mobile devices) that use Exchange Web Services (EWS) via OWA may need server settings to be switched from www.exchange.iu.edu to legacy.exchange.iu.edu. Once the mailbox is moved in June, you must change these server settings back to www.exchange.iu.edu. Further, any client using WebDAV via OWA will no longer function after the mailbox move in June; be sure to obtain a client compatible with Exchange Web Services before that time.

Fixed; known issue during the migration, which has ended. WebDAV is no longer supported.

Inability to view all details of an appointment in OWA

When your mailbox is moved to Exchange 2010, you will receive an error if using OWA to view the details of an appointment on an Exchange 2007 shared calendar.

Fixed; known issue during the migration, which has ended

Exchange Web Services (EWS) does not allow delegation of mailbox access across versions

With a user or delegate, if one of them has been moved to Exchange 2010 while the other has not been moved, the delegate will not be able to access the user's account. This issue affects Entourage 2008 EWS, iCal, and potentially any other client that uses Exchange Web Services (EWS).

Fixed; known issue during the migration, which has ended

In Outlook Web App, there is no option to display the reading pane at the bottom of the window.

Fixed in SP1 for Exchange 2010

In Outlook Web App, you can no longer change themes.

Fixed in SP1 for Exchange 2010

Exchange Global Address List (GAL)

The "By Department" listing in the Exchange GAL is not in alphabetical order.

Fixed in SP1 for Exchange 2010

Dragging and dropping messages in OWA

Dragging and dropping messages in OWA does not work in Chrome.

Fixed in SP1 for Exchange 2010

The information in the BCC field does not display in the header of the email in the Sent Items folder. For the information to be displayed, you must use Outlook in Cached Exchange mode. The information will only be displayed for messages that were sent after Cached Exchange mode was enabled.

Fixed in SP1 for Exchange 2010

Issue with Outlook delegates receiving meeting requests

If you're a delegate for two or more user calendars, and a meeting is organized that includes two or more of those users, you should receive an individual meeting request for all users for whom you're a delegate. However, as a delegate you receive only one meeting request, and therefore cannot respond for any of the other users you're assisting as a delegate.

Fixed in SP1 for Exchange 2010

Web Parts are not supported, so SharePoint My Site integration with OWA will not function.

Fixed in SP1 for Exchange 2010

Recently created Exchange accounts cannot access OWA Options

Exchange accounts that have been recently created cannot access OWA Options until 24-72 hours after the account creation date.

Fixed in SP1 for Exchange 2010