Using Turning Technologies, how can I help troubleshoot problems with a student's response device?
The TurningPoint software features a Polling Test feature which can help determine whether a student's response device is functioning properly. To conduct a polling test:
- Make sure your receiver is plugged in.
- Make sure the student's device is set to the same channel as your
receiver. The default channel is 41.
- In the TurningPoint software, go to
Settings. (In TurningPoint AnyWhere for the PC, you can also select
Settingsfrom the start-up window; in TurningPoint AnyWhere for the Mac, go to
- Have the student press any button on the device. The software
should register the device ID and the button pressed. Check the device
ID on the back of the clicker and compare it to what displays during
the polling test.
If you determine that the student's device is malfunctioning, refer the student to Turning Technologies technical support. If the device is under warranty, the student will be able to exchange it at the bookstore. See At IU, where can I get technical support for Turning Technologies response systems?
A small percentage of ResponseCard RF LCDs produced between the 15th week of 2010 and the 11th week of 2011 may experience battery problems or appear to be dead. Turning Technologies has retrofitted their existing stock to remedy this problem, but will also extend a two-year warranty, exclusive for Indiana University, for all ResponseCard RF LCDs manufactured between these dates, as long as the reported problem is not related to misuse, deliberate destruction, or alteration. To check the production date of an RF LCD, look for a four-digit number (indicating the week and year of manufacture) on the back of the card. If the date is between 1510 and 1111 and the device is malfunctioning, take it to a campus bookstore for a replacement.
Last modified on July 13, 2012.