ARCHIVED: Using Communicator 2011 for Mac, why can I not call anyone other than my contacts?
Note: For Mac users, UITS recommends Lync for Mac to connect to UniCom at Indiana University. Communicator for Mac and Messenger for Mac are not supported.
The following describes a problem that can affect Communicator for Mac when used with UniCom Enterprise Voice. UniCom Basic users do not experience this problem, although with UniCom Basic, you can only call other UniCom users (whether they are your contacts or not). See Using UniCom, how do I make a phone call?
If you are using UniCom Enterprise Voice, when you open Communicator
for Mac, you should see a phone icon labeled Call at the top of
the Communicator window:
On rare occasions, database files required by Communicator 2011 for
Mac can become corrupt and need to be deleted. If this occurs, you will
see a microphone icon instead of a phone for the Call button:
To fix this problem:
- Close Communicator for Mac.
- In the Dock, click the Finder, and in the search window that appears,
enter
galcontacts.
- You should get two results,
galcontacts.dbandgalcontacts.db.idx. Delete both files by moving them to your Trash.
- Launch Communicator for Mac.
- Wait for the client to generate the latest
galcontactsfiles; this may take up to an hour. You will know the file is ready when the microphone icon changes to a telephone icon. At this point, you should be able to make calls to any phone number as normal for UniCom Enterprise Voice.
Last modified on March 22, 2013.
