How do I get an OTP (One Time Password) token?

You will need an OTP (One Time Password) token to access certain secure data at Indiana University; see What is OTP (One Time Password), and how does it work?

To get an OTP token, contact your departmental OTP coordinator (this is often your departmental fiscal officer). If you do not have a coordinator, contact your departmental LSP. If you do not know your OTP coordinator or LSP, or are not sure if you have one, contact the Support Center for assistance. You will need to know your "chart/org" information to provide the Support Center consultant; see the "Pay advice" section of How can IU employees view and modify personal information (such as contact information, pay advice, W-2, and benefits)?

Your department may need to purchase an OTP token for you if no spares are available for immediate assignment. OTP Coordinators can place orders for new tokens using Kuali Enterprise Workflow in Onestart (see At IU, what is Kuali Enterprise Workflow?). Once the order is fiscally approved, orders are filled by the UITS Support Center ACES (Accounts and Critical Enterprise Systems) team and usually processed within a few business days. Individuals cannot personally purchase an OTP token; sales are charged to departmental accounts. The cost of a new token is $25.

OTP tokens are the property of the issuing department; thus, if you change departments, the token stays with the department you are leaving, and you obtain a new token in the new department.

Once you have obtained your OTP token, you will need to register and activate it before it will work. Registration and activation are done via an online self-service tool, available at:

For more information, see At IU, how do I activate my OTP token or change my PIN? For further assistance, contact your departmental LSP, OTP coordinator, or your campus Support Center, or email  otp@iu.edu .

Lost or damaged tokens

If your token is lost or damaged, see If I have lost my OTP token or it stops working, what should I do?

For departmental OTP coordinators and fiscal officers

To place an order for OTP tokens using Kuali Enterprise Workflow:

1. Log into OneStart. (You do not need to select the OTP Login checkbox.)
   
   
2. Select the Services tab, and then click the Administrative Systems button on the left.
   
   
3. In the expanded left menu, click Data Access.
   
   
4. On the main page, click Step 3.
   
   
5. Fill out the form. You will need to provide an account number.

This form creates a Workflow eDoc, which will route for fiscal approval. Once the eDoc is approved, it will route to the Support Center ACES team for processing.

The charge for each new token you order is $25.00.