ARCHIVED: With UniCom Enterprise Voice, how can I use voice mail if I choose not to have an IU Exchange account?
At Indiana University, the voice mail service associated with UniCom requires an Exchange mailbox. If you have a preferred email address that is not an IU Exchange mailbox, you have three options for managing your UniCom voice mail:
- No voice mail service
- Redirect voice mail to your preferred email address
- Retrieve voice mail messages over the phone
No voice mail service
Without an Exchange mailbox, people calling your work number will be unable to record voice mail messages. Neither voice mail nor missed call notifications will be delivered to your email address.
Redirect voice mail to your preferred email address
In this case, you must create an IU Exchange account (see ARCHIVED: Exchange accounts at IU). Once the Exchange account is provisioned, you must create an Inbox rule on your Exchange mailbox that redirects all messages to your preferred email address. If you don't create this rule, all messages sent to you from other IU Exchange users will accumulate in your Exchange mailbox. Using this configuration, voice mail messages and missed call notifications will be delivered to your preferred email address.
To create the Inbox rule:
- Log into Outlook Web App.
Note: If you see the following error message, your Exchange account is not yet fully provisioned. Wait a little while, and then try again.
The Outlook Web App address https://www.exchange.iu.edu/owa is out of date.
To get the correct address, contact your helpdesk.
- At the upper right, click , and then select .
- Under "Inbox Rules", click . A window will appear with two drop-down menus, one for selecting the messages to which the rule will be applied, the other to choose which actions to apply.
- Under "When the message arrives, and:", select .
- Under "Do the following:", select .
- Under "Message recipients:", next to "To ->", enter your preferred
email address. To forward all of your mail to your Cyrus account, enter
username@imap.iu.edu
. Select . - Click .
- Click .
- Under "Select one", choose , and then . This will open a new window showing your Exchange folders.
- Select
Note: Moving messages to the
Junk E-mail
folder will prevent them from accumulating in the mailbox. , and then click .
- Make sure is selected.
- Click .
Retrieve voice mail messages over the phone
With this configuration, you must create an Exchange account (see ARCHIVED: Exchange accounts at IU). Once the Exchange account is provisioned, you must create an Inbox rule on your Exchange mailbox that redirects all messages to your preferred email address, except voice mail and missed call notification messages. Using this configuration, voice mail messages and missed call notifications will not be delivered to your preferred email address. To retrieve voice mail messages using a phone, see ARCHIVED: Access your voice mail in UniCom Enterprise Voice
To create the Inbox rule:
- Log into Outlook Web App.
Note: If you see the following error message, your Exchange account is not yet fully provisioned. Wait a little while, and then try again.
The Outlook Web App address https://www.exchange.iu.edu/owa is out of date.
To get the correct address, contact your helpdesk.
- At the upper right, click , and then select .
- Under "Inbox Rules", click . A window will appear with two drop-down menus, one for selecting the messages to which the rule will be applied, the other to choose which actions to apply.
- Under "When the message arrives, and:", select .
- Under "Do the following:", select . This will open a window used to select the recipients.
- Under "Message recipients:", next to "To ->", enter your preferred
email address. To forward all of your mail to your Cyrus account, enter
username@imap.iu.edu
. Select . - Click .
- Click .
- Under "Select one", choose , and then . This will open a new window showing your Exchange folders.
- Select
Note: Moving messages to the
Junk E-mail
folder will prevent them from accumulating in the mailbox. , and then click .
- Under "Except if:", select .
- Under "Select one", choose , and then .
- Under "Message type:", select , and then click .
- Make sure is selected.
- Click .
For an introduction to UniCom, including how-to PDFs and videos, see UniCom.
This is document bbbg in the Knowledge Base.
Last modified on 2018-01-18 17:59:55.