ARCHIVED: How can I deactivate or unassign an OTP (One Time Password) token?

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Important:

UITS has replaced One Time Password (OTP) with Duo for two-factor authentication.

Note: These instructions are for departmental OTP coordinators.

OTP (One Time Password) coordinators or departmental fiscal officers occasionally need to deactivate tokens. This might happen when an employee leaves the department, has reported a token lost or stolen, or reports a non-working token and requests a new one.

Although individuals will not be able to log into protected systems without an active OTP token, token deactivation does not remove access permissions on any systems. For information about managing access permissions for protected systems, consult your departmental data supervisor or data manager, or see Access to IU institutional data and applications

To deactivate an OTP token:

Log into OneStart. You do not need to check the OTP Login box.
Select the Services tab, and then click Administrative Systems on the left.
In the expanded left menu, click Application Access.
On the main page, if necessary, click Step 3 - OTP Token to expand the section.
Fill out a request to "Deactivate an existing OTP token". This form creates a Workflow eDoc, which will be routed for departmental approval. When the approval process is complete, it will be sent to the Accounts Administration team for processing.